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Business Profile

Clinic

Yucaipa Hills Post Acute

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom has been staying at this place. Her call light isnt working. She is immobile and cant get out of bed if she needs something. I was there yesterday for about 6 hours and no one came in to check on her or change her. She hasnt had a shower since shes been there because the ***** lift is broken. *** reached out to the director of nursing numerous times and each time I call I get a different excuse as to why I cant talk to her with no return call.

    Business Response

    Date: 02/20/2024

    Good afternoon,

    High quality service is our focus at Yucaipa Hills Post Acute.  I am grateful to be made aware of any concerns at the building and have the opportunity to address them.  According to the complaint, we have checked and repaired the call light.  This was done promptly after being notified during the admission of the resident.  Our maintenance team will continue to check to make sure that the call light continues to work without any issues.  We also made sure that the resident has been receiving their regular showers.  Our ***** lift was broken, but we did reach out to another local company who allowed us to rent a ***** lift while we waited for the newly ordered lift to be delivered.  The Director of Nursing has been in contact with the *** and a care plan was held.

    Thank you.

Yucaipa Hills Post Acute is NOT a BBB Accredited Business.

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