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Business Profile

Veterinarian

Green Valley Veterinary Clinic

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a 12 month flea medicine for my dog back in summer of 2022. I only got 6 months supply because that is all they had in stock and It was noted that I was to come back and get the other 6 months supply. However since its been over a year since I picked up the first 6 months. I had to pay for an exam to receive the other 6 months which I understood. So today 7/30/24 I came for an exam and when it was time to pay. I was told there was no note on my account. They refused to get a manager involved because she was in a meeting and would call me when she got a chance. I told them I did not feel comfortable paying for the exam without speaking to a manger first because the only reason I got the exam was so I could receive the 6 month supply that I repaid for. I left without paying $80 for the exam letting them know I needed to speak to a manager before I paid. They told me if I didnt pay right then and there, they were going to send it to collections. 1 month pill is $36 and they owe me 6 pills which comes out to a little over $200 Ive paid to them and have not received the medication for my dog. It is unfortunate that a veterinary clinic would care more about their money than helping the animals. I have been going to this vet for over 20 years and to be treated like a lair was very upsetting. This is not how a business should be ran.

Green Valley Veterinary Clinic is NOT a BBB Accredited Business.

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