Complaints

This profile includes complaints for Diamond Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Diamond Automotive

  55288 29 Palms Hwy Yucca Valley, CA 92284-2408

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  Diamond Automotive

  55761 29 Palms Hwy Yucca Valley, CA 92284-7801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/26/22 I took my car mercury sable down too Diamonds Automotive for oil leak repair. they kept my car about a week for repairs. They charged for labor and parts 2000.00 dollars for work they claimed they fixed. The leak came back, I called the shop several times, and my wife called also. No one will answer the phone. I want my car repaired or get a refund so I can take my car to another shop for repairs. I had my car checked out by two other automotive repair shops and they said they checked the work repair invoice and the work was not done as noted on my bill with the new replacement parts for my car. I need your assistance, I cannot afford to pay an additional repair fee. My wife will be 78 in two months with health issues, I have heart issues with Kidney problems. I'm a Vietnam Vet, and I'm asking for your help.

  Business Response

  Date: 09/20/2022

  In response to the customer complaint ID # 1*******. For Mr. ***** *****s.

  
  

     Mr. *****s picked up his vehicle on 4/12/22, I have included a copy of the original repair order. He returned on 4/20/22 with 2 concerns. one, He had seen the oil light come on. and was smelling burning oil. I have also included a copy of that repair order, and what took place when he returned. 

  In part Mr. *****s may have caused his own concern. The oil light coming on (due to a bad oil pressure switch) Which prompted him to check the oil level. I believe it to an honest mistake. It seems that he was unable to see the oil, on the dipstick (new clean oil can be difficult to see) he added 4 quarts of motor oil to the engine, overfilling it. We found oil coming out of the oil fill cap and all over the top of the motor. We drained off the excess engine oil, ordered an oil pressure switch. (a copy of parts invoice, also included) He was supposed to return the next day for us to clean the engine, an replace the oil pressure switch. He never returned. I did attempt to call him, with no success. He did however come in one day, asking for an additional copy of the original invoice. Claiming he was going to turn it into his insurance. 

       There is no doubt that the work was done. And it would be easy to prove out. We would be happy to inspect the vehicle and determine if there is any kind of oil leak related to the work, we performed. Is so we would stand behind the service provided and be happy to resolve the issue. 

  
  

      Thank You Ty *********