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Business Profile

Cabinet Manufacturers

RP Installation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2023, I hired RP Installations (**** ******) to remodel my kitchen and it is now May 2025 and my kitchen has not been completed to this date. He provided a contract write up to conduct the work and has not fullfilled the agreement. I *** ***** have paid RP Installations / **** ****** $32,000 in cash and he basically took my money claiming he needed it for materials/supplies and labor cost. Since May 2023, I had to pay several contractors to halfway complete my project, so my house is somewhat in a livable condition. Some of the agreed work has been completed by RP Installations or his associated, however RP Installations did not deliver or complete my remodel as agreed upon. To resolve this issue, I request RP Installations to refund me $15,000. This company/individual has done this to many families, and it has been very hard to live in my home knowing he stole $15,000 from me and my family. This experience has impacted me and my family mentally, financially and emotionally. All I want is my money back, so I can move on with my life.

RP Installation is NOT a BBB Accredited Business.

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