Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company publicly and falsely accused me of owing money, and has begun to threaten people I know in retaliation to a poor review. They have repeatedly mistaken me for other people, throwing public and false accusations under the assumption I am the other person(s). The company has attempted multiple scare tactics, including submitting cease desist and contacting places of work to haress employers about who they employ

• Initial Complaint

  Date:02/10/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It appears that this business is trying to come after me with potentially fake charges because of something I was not initially involved in. A review was left on the businesses page stating the authors experience with the owner. The owner mistook the author to be myself, and subsequently contacted me about an owed payment from two years ago. There had been no contact prior to this situation about nonpayment. I left a review after this incident because it felt like harassment. She contacted my place of work today 02/10/2025 to talk to me about the new review I had personally left. There was no part in the contract stating she could contact my job, and when my manager would not give her information she threatened to take it up with my store manager and district manager. She has threatened now to sue me for defamation. Additionally, I have a charge on my account from the exact day she claims my card was declined. The amount was for less than she claims I owe, but the transaction proves that my card was working and that I had enough money to cover the full expense. I have asked her to stop personally contacting me and instead reach me through her collection agency, but she has continued contact me. She has not provided the collection agencies name despite my request.

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely accused of not canceling my membership and after 2 years of not being a member at the gym she sent a collection agency after me saying i owe $400. And she will not remove the collection agency from my account.

• Initial Complaint

  Date:03/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ******, the owner ask to pause my membership because I could not afford it as I was paying two memberships and have a significant financial strain at this time. She had paused it prior and agreed to pause it or lower my membership. I asked her if the gym would be moving as she told me when I signed up as she told me they were moving to a bigger building by the 1st of the year and she told me "a few more months". She then told me she would cancel my membership and charge me an additional $45 although I could not afford the first charge. I asked her not to cancel my membership right now because I could not to pay another $45 and she did it anyway and overdrew my checking account as I told her would happen. I did not give her permission to charge my account and in fact asked her not to. This was not authorized and has caused more financial strain.

  Business Response

  Date: 03/08/2023

  On 12/15/22 **** Signed a contract with Viva Fit LLC (attached in email)
  This contract reads that the account may be put on hold for 30 days only , and your card would be automatically charged after the 30 day hold .
  On Dec28th **** text (attached in email) To cancel her account . We let her know she could put it on hold for 30 days .
  On Dec 30th Ms ***** asked to put her account on hold.
  For the month of Jan Ms ***** account was put on hold.
  Feb 15th her account was charged $45 as per her signed contract .
  Feb 19th Ms ***** text and asked if she should cancel her membership or put it on hold again, we have a policy to only put your account on hold for 30 days as per the signed contract .
  At that time Ms ***** let us know that our gym hours were not working with her schedule, originally she said she had lost a job, then she said she lost her disability, we are unsure of  the reasoning, but she confirmed she wanted to cancel. 
  Feb 26th **** was charged for her 30 day cancellation fee of $45 as per her contract . (attached in email)
  Ms ***** still has and outstanding balance of $32.55 this is from the time frame of 1/31-2/15, since her account was on hold from 1/1-1/30 she owes for 1/31-2/15 prorated amount , Viva Fit will wave this amount to help with any future financial hardships
  
  We apologize for any hardship this has made on the customer, it is always wise to read what you are signing to avoid financial issues in the future and practice accountability for our choices , **** still has 60 days to use the facility as per her contract.