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Business Profile

New Auto Parts

Discount Tire Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Discount Tire Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Discount Tire Center has 2 locations, listed below.

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    • Discount Tire Center

      7288 Barberry Ave Yucca Valley, CA 92284-2938

    • Discount Tire Center

      7024 Old Woman Springs Road Yucca Valley, CA 92284

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my 2012 ***** Tahoe into discount tire center of ************ for a transmission flush the mechanic and the service adviser did the job then tried to return the vehicle to me but it was making a noise I have never heard before so I was concerned (later I found out this noise can be caused from low transmission fluid level) I asked the manager if this was normal they walked outside with me and looked at my vehicle then saying no that is not normal and ordered his mechanic to pull it back into the shop about 15 minutes go by and the manager comes out and apologizes to me saying we put the wrong amount of trans fluid in your vehicle it requires 11.9-12.4 quarts and we put 6 so they filled it up test drove it for ***** minutes came back and the car was still making that scary noise so the manager ordered it into the shop again to add more fluid the same manager apologized again and offered me 30 tickets to a water park for the inconvenience I politely declined and said I just want my car fixed at this point there getting ready to close and I had been there all day since they opened so they tell me to go home and they will figure it out later in the week. I get a call to come pick my Tahoe up later that week when I do I make it 2 city blocks from discount tire before my car wont even move and now its pouring oil and transmission fluid out like a faucet which is another new problem since taking my car to them so I called a tow truck had it towed somewhere else to a company that specialized in transmission repair mean while I called discount and spoke to the general manager *********************** who told me that they arnt going to do anything to help fix the problems they cause and then laughed at me when I asked why you wouldnt make this right your employees have admitted to you and I that they had put the wrong amount of fluid in the trans and broke my car consequently so I stoped all contact with discount I now have paid a bill for a new transmission for $6600.00

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