Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental/management company was paid security deposit and first month's rent in August 2020, I was supposed to move in September 5, 2020, so I had the light company, the waste management company, the water company and the internet/cable company scheduled to come on the 6th to connect the utilities, On the 5th of September the date changed to September 15, 2020. I wasn't too concerned about the date change regarding the utilities, except I had no access to the property to allow the workers to come in and work and when I asked about it I was refused entry and on September 14, 2020 management company informed me that they could not let me move into the home at all. The utilities with the exception of the internet/cable was already connected since the 6th of September; therefore I had to call and have them disconnected after being informed I couldn't move in at all even though they had already received my money, and I had a lease. They attempted to offer me another home which was further out and was not equivalent to the home they had the funds for. I threatened to call the news and they informed me that I could move into the home in October 1st 2022 which meant that I would have to call and have the utilities cut back on which caused me to have to pay reconnection fees. Now fast forward to the winter we went most of it without heat, the breaker box kept tripping in the off position and after a month of informing them about the wall heater they brought me some faulty heaters that didn't work so I had to go and purchase a heater for me and my children's rooms. The electric bill after one month of this was almost $800.00. The management company sent someone to repair the breaker and he didn't repair it in its completion now half of the house is without lights and the plugs don't work. Half of the plugs in the home are already inoperable as they do not allow us to plug in anything the cords just fall right out. They expect me to make pricy repairs as if I am the owner.

  Business Response

  Date: 01/13/2023

  Unfortunately, Miss ******* move in was far from easy. We had a major maintenance occurrence that needed to be taken care of days prior to her move in which meant she could not move in for her safety. I did offer her another home and or a full refund due to this maintenance issue because of the delays, but she preferred this home, so I rushed maintenance as quick as I could to get the home in live in condition. I credited her for all the days she was unable to have possession, I credited her for the extra days she needed for the Uhaul and then some (to cover anything extra).

  The house then had an Issue with the electrical part of the heater. We brought her several heaters to use during this time, and sent an electrician as soon as we could. We approved the estimate and he repaired the heater. The most recent issue she had was that the electric company had a power outage and we believe caused the issue of half of her house to be out of power when it came back on. We reached out to the electrician right away and that issue has been resolved.

  I have never once told her she needed to make the repairs herself, I have always had vendors out taking care of the issues.

  I feel horrible for the issues that she has been dealing with and if she would have come to me at anytime to request more credits I would have been more than happy to reach out to the owner after receiving a copy of her previous and recent electric bills to help with the burden of the over usage. I will reach out to her and request those bills.

  Best regards,

  ******** ********

  Property Manager

  Update: ********** and I have communicated and are working it out. 

  Customer Answer

  Date: 01/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 186***40, and find that this resolution is satisfactory to me. We are working it out. The company representative informed me that they did not receive my messages but they will work diligently to rectify the situation as soon as possible. If not I will be reaching back out as their responses to issues are severely delayed. I’m going to accept this response because I don’t want to be homeless again with my kids. Thanks.