We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Reptiles

Upriva Reptiles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Reptiles.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 salamanders in 9/4/24, for $149.97, they charged us to ship overnight, then sent an email saying we needed to purchase refundable pet insurance for $500! This place is a total scam and should be shut down!

  • Initial Complaint

    Date:09/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered rain frogs from these people and they said they had sent them along and then I got an email charging me $500 for pet insurance in order to receive them. These people are liars and thieves.

  • Initial Complaint

    Date:08/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scammed out of 230 dollars from Upriva reptile. They insisted that I pay through ****** for 3 frogsni ordered they emailed and texted me. Then they failed to send me a tracking number. I called their website phone number and the number they used to text me and it was the same person with an Asian accent who said they will send tonight due to an unforseen problem. Fine then they send me a tracking number and asked that I respond to their email which asked that I send ******.for a refundable insurance and then I called, texted and emailed them.and they refused to reply or answer the phone.

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an animal from upriva reptiles. I paid for it through zelle. After payment, a couple hours later I get an email saying they will not ship without a $500 pet insurance deposit. This is listed absolutely nowhere on the website. I asked for a refund from the company, they said they don't refund reptiles (which is what they sell)

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 19th we bought a reptile via Zelle from them, have communicated all morning via text. Pay for the reptile and Shipping and handling $129.98. Initially zelle was not working and they asked me to send the money via apple pay. The name used via zelle, that they requested to sedn the money is ********************* *************. Two hours after paid, I inquired about the delivery and suddenly started to receive a text from an unknown number ************* stating that I should check my email. When checking my email, there is a message from AZE express courier services, stating that I need to pay $400 dollars for pet insurance or they will kill the animal. The information on the delivery said "Shipper Information : ***************** ************"I attempted to contact this number and never answered; I texted the seller on Jun 19 and June 20th and inquired about not been disclose the payment to make to the shipping company and requested a refund. He answered back stating that he will not refund.Checking on internet seems this is the modus operandi for this so call company and they have defaulted the faith and trust for many people like me. I am not sure how it gets score but what they are doing is wrong. I hope you will make the necessary changes and will have this person refunding the money as well as making a disclosure about their shipping practices. They are scam!!

  • Initial Complaint

    Date:05/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a snake from this online seller 2 weeks ago, around 4/19. I was informed it was shipped today, 5/3. I then received a message from th3 supposed shipping company stating that I had to pay $500 for pet life insurance, and if I didn't, the snake would be killed. The seller is claiming I have to pay it as well. When I informed them I could not afford tat unexpected expense, and asked for a refund, they are refusing to comply.

Upriva Reptiles is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.