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Business Profile

Towing Company

Allenspark Towing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vehicle was damaged during towing and company has been unresponsive in trying to reach a solution.

    Business Response

    Date: 03/01/2023

    Customer was stuck on a 4wheel drive road in deep snow, in a 2 wheel drive car.  We tried to repair the vehicle at our shop.

    Customer stated, they were ok happy to be out of the situation they were in and did not mind having an ABS light on in trade.

    I have not received any email with an estimate for repair cost from the customer.  Which is *** protocol.  

    Customer Answer

    Date: 03/01/2023

    Complaint: ********

    I am rejecting this response because:

    The assistance in removing the vehicle is greatly appreciated. However, per a diagnostic run at a Denver dealership, the issue is not just the ABS light. Per the diagnostic, both the traction control and ABS systems were completely disabled and the wiring harness that was damaged need to be completely replaced. The dealership quoted approximately $800 to repair, however I am currently shopping for lower quotes. I have contacted *** and was under the impression they had sent over all the relevant information, I will work with them to get that issue resolved.

    Regards,

    ***** ******

    Business Response

    Date: 03/01/2023

    I will remind you that vehicle was stuck on a road it should not have been on and the only damage caused by us was the wire that we repaired free of cost.  If there are other issues, they could have very well been caused by the conditions in which the vehicle was stuck in.  Again, we repaired all damaged caused by us.  

    Customer Answer

    Date: 03/02/2023

    Complaint: ********

    I am rejecting this response because:

     

    Again, I do appreciate the assistance in removing the vehicle. However, I do not recall the rear end of the car being stuck or in any way damaged before being removed. I was able to bring the vehicle to a local mechanic who was able to repair the damage for $234.30, much lower than previously estimated. At the completion of the repair, the mechanic stated that a repair had previously been attempted but the wires had not been connected properly and lost connection which resulted in the ABS system being disabled.

    Regards,

    ***** ******

Allenspark Towing, LLC is NOT a BBB Accredited Business.

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