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Business Profile

Book Sales

Creative Explained

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Sales.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed the order on 1/8. The money was taken from my account on that day. There was a confirmation of the order, no shipping dates or info, and no response to my email. I see now he has a history of this. I would like a full refund.

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this website and purchased 3 books for my mother because he saw him on a tv morning show. This was on 8-30-2024. After several emails sent to them-no books, no updates, no refund back to my credit card. There is not phone number to contact on the status of the order 52737-maybe the amount spent on these 3 books might not be an issue for a wealthy person but not for us. We think that we got scammed because as of today 11-21-2024 No Response from anyone, can anyone assist us in getting our money back.

  • Initial Complaint

    Date:10/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for 2 books in September. They have not been shipped yet. I have tried contacting the company multiple times for the books or a refund. No response.

  • Initial Complaint

    Date:10/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 books back in July and havent t received them yet. There is no communication from the seller. He has a website and many ppl havent t gotten their books! Id like delivery OR a credit! Thank you for your help,

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 17th 2024 I paid for the purchase of two books from this vendor's website. They promptly emailed me my receipt. The site claims 3-5 days for processing. Despite multiple authors at contact, I have never received any update on my order, any replies to my attempts at contact, any items I purchased, or and refund. Viewing the vendor's Instagram shows that this vendor has been committing this same fraudulent sales activity for months with a great many people.

  • Initial Complaint

    Date:10/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 2, 2024, I purchased a book from creative owner ***** Adamja. On August 26, 2024, I got an email about the book saying some weird error occurred from May to July and that the issue would be fixed and would send an update when the books were shipped out. On his Instagram page, @creative_explained, he posted on October 1 that the issue was fixed and that everyone's orders would be shipped out. I have yet to receive a shipping notification, and I've seen many complaints on his Instagram, with people saying they haven't even received his first two books. I am coming to I believe that this is a scam. At this point, if the book doesn't get shipped, I just want a refund. Please assist.

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made two orders. One on July 14th, 2024, and the other on July 18th, 2024. I sent a follow-up email asking the status in which I received no reply. On August 16, 2024, I sent an email requesting a refund for both orders and I have not received a reply.

  • Initial Complaint

    Date:06/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 books from this business and never received them. I gave it time and reached out repeatedly via email and direct message on social media but never received any response.

Creative Explained is NOT a BBB Accredited Business.

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