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Business Profile

Auto Body Repair and Painting

Century Auto Care Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/20/23 i was referred to Century for Lifersafer interlock to be installed. The tech cut all of my ignition wires. I had the device installed less then 24hrs and it stopped working. Then i called him and he told me he couldnt fix it. I have now been locked out of my only car for the past 5 days Unable to drive it. Then i get scheduled for a appointment with a override code on 11/25 to start my car to drive up there to have him fix it and he wasnt there. I have been charged over 300 dollars and the issue still isnt resolved. Not to mention Lifesafer customer service has no clue as far as what is going on.

    Business Response

    Date: 11/25/2023

    EFFECTIVELY SHE HAD A DEVICE INSTALLED IN HER VEHICLE, AND IF SHE DOES NOT DO THE TESTS CORRECTLY THEN THE DEVICE TAKES IT AS A VIOLATION AND THE DEVICE IS BLOCKED AND CONSEQUENTLY THE VEHICLE WILL NOT START, SHE SAYS THAT THE COMPANY GAVE HER A CODE TO START THE VEHICLE, IF THE VEHICLE STARTS WITH THAT CODE THEN IT IS NOT A PROBLEM OF CENTURY AUTO CARE OR LIFESAFER, NOR IS THE DEVICE DAMAGED, THE PERSON WHO DRIVES THE *** IS DOING THE TESTS WRONG, THE *** FOLLOWING THE INSTALLATION A AGGRESSIVE WAY YELLING AND SHE DOES NOT HAVE ANY RIGHT TO INSULT THE ***** AND LESS LESS SLAMMING THE DOOR IN AN AGGRESSIVE WAY OF THE ESTABLISHMENT, EVERYTHING SHE SAY OH DO IS DOCUMENTED TO MAKE IT REACH TO THE PROBATION OFFICER FOR A RESTRICTION ORDER ON THIS ESTABLISHMENT, IF SHE SEEKS A REFUND TO REMOVE THE DEVICE FROM THE *** SHE HAS TO CONTACT LIFESAFER, CENTURY AUTO CARE IS COMPLETELY SEPARATE, AND NEITHER LIFESAFER AND CENTURY AUTO ARE TO BLAME THAT SHE HAS A DEVICE IN THE ***, ********************** IS OPEN FROM 8am to 5pm Monday to Friday, today, Saturday, November 25, I expected her from 8am to 12 and she did not arrive during that time, on Saturdays we are closed and we were not going to wait for her all day

  • Initial Complaint

    Date:03/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off my truck on Wednesday, 2/22/23, with ******** at Century Auto Care for him to fix my fuel pump. The agreement was that the job would be done the next day the truck was dropped off. ******** didn't reply to my messages/calls until Tuesday, 2/28/23 to let me know I could pick it up. When I picked up the truck, I realized that the truck wasn't completely fixed. The fuel gauge wasn't working. I can't tell when I'm running out of gas because it no longer marks the level. I've been calling and messaging ******** since 3/01/23 so that he can fix the fuel gauge as we agreed, but he hasn't answered.Yesterday, Sunday, March 26, 2023, my truck ran out of gas and I couldn't tell because the fuel gauge isn't properly working.Yesterday, I also read some of their ****** Reviews and there was one that also stated that they are going through the same problem as me. ******** doesn't answer or fix the problem.

Century Auto Care Inc is NOT a BBB Accredited Business.

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