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Business Profile

Auto Maintenance

303 Alignment and Auto, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to 303 alignment Automotive on the 18th of October my back tire was leaking brake fluid and I had dashboard lights on I needed to be addressed they took my $1,544 and did not fix the problems at hand but charged me for parts that were fixed on the car previously to me bringing them the vehicle and did not do the work on the vehicle that they charged me for I have an invoice from them after I paid the money and I have proof of all of the things that they did not do on the vehicle and they charged me for parts on the vehicle that were already there that were put in my vehicle on August second parts that I had already bought they charged me for parts that were already put on my car previously to me going to take it for a break fluid leak and a rattle underneath the car nothing was fixed they put a caliper on my vehicle because that's what was leaking brake fluid but the caliper was bad I had to take my vehicle two days later once I got it back to ********** and they fixed the issue with the brake caliper I was charged for a hub assembly kit that was put on the passenger front side of my vehicle by *********************************************************** my vehicle August 3rd I have my receipts and I have all of my part numbers to show so they did not change the brakes like they said they did would charge me labor they gave me a bad caliper they only addressed one of the sensor lights and charge me for addressing all of the sensors outrageous charge for brake pads that they did not change except for one and that was on the bad caliper still a rattle in my car that was not fixed and also do not address all the sensors that were an issue in the vehicle they basically took my money and did not do anything to my vehicle except for turn off the dash lights so they would not show and give me a bad caliper and charge me $1,500 for work that was not performed on my vehicle and charge me money for parts that were already there I have my receipts and ***********

303 Alignment and Auto, LLC is NOT a BBB Accredited Business.

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