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Business Profile

Auto Repairs

L & R Automotive

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Tim W

    Date: 07/31/2023

    L&R overcharges for parts and labor, and lies about ************** law in defense. My car's brake master cylinder went out. L&R quoted $5,090 (***************************), and my extended warranty $3,813 (***************************).I called my ext. *************** and they explained they pay MSRP on parts and go by the "********" guide for time-labor estimates.Called L&R and they say they use ******** too, really it takes 3x longer.L&R is charging $3,400 for the brake assembly that MSRPs for $3,000 and I can buy it today new OEM from ****** for $2,350 (**********************).But L&R insists ******** law makes them liable for failure and it would ruin them if they took on that liability. Also, they can't buy the part from the $2,350 OEM sourcewith fully insured shipping and all factory warrantiesbecuase somehow that also would ruin them.I asked for information on this law, and they said they looked and couldn't find it.I looked up the 2022 Colorado Revised Statutes, Title 42, Article 9, the "Motor Vehicle Repair Act" (**********************).Nowhere does it state or imply that a repair facility assumes liability for parts under any circumstance.Here's what it does say (***************************): If the facility wants to use used, reconditioned, or rebuilt parts, they must obtain separate consent from the customer **********. If used, reconditioned, or rebuilt parts are used, the facility must adjust the original estimate to reflect the the altered cost (42-9-107).The law specifically allows for the use of customer-provided parts and states clear guidelines for their use.L&R is outright lying to their customers about how their profession is regulated. They're also inflating the labor time while claiming to follow the ******** guide, and when pressed say ********** wrong so the customer gets to pay more.

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