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Business Profile

Business Consultants

Zero Interest Mastery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently received the notice if i ***** pay the invoice in time will be applied 10% interest per week late fee . I want to make it absolutely clear that such a rate is excessive and illegal, as it far exceeds the legally permitted late fee limits.Under applicable laws, late fees must be reasonable and proportionate, typically not exceeding 11.5% per month (1218% per year). Charging over 500% annually is not only unenforceable but could also be considered usury or an unfair business practice, which is subject to legal action.

    Business Response

    Date: 02/21/2025

    Dear BBB Representative,
    Thank you for the opportunity to clarify this matter. At Zero Interest Mastery, one of our core values is prioritizing our customers' needs, and we take all feedback seriously. We appreciate the opportunity to provide context and demonstrate that this issue has been fully resolved.
    To clarify, our company fulfilled its contractual obligation by successfully helping **** secure $125,200 in funding, as confirmed in the attached documentation. The misunderstanding arose due to our payment structure, which requires payment after services are rendered. When multiple attempts to reach **** went unanswered, our team became concerned about non-payment. While we acknowledge that our follow-up efforts could have been less assertive, they were made in good faith, assuming the customer had disengaged.
    Regarding the late fee referenced in the complaint, we can confirm that it was an unintentional error. Our records demonstrate that no such fee has EVER been charge to a customer and we are happy to provide payment processing statements as proof to the BBB if requested or have our 3rd party payment process provide that information. Upon identifying this mistake and feedback, we promptly voided the fee, ensuring **** was only charged the agree upon amount. 
    Furthermore, as the business owner, I personally made multiple attempts to contact **** to resolve the matter and clarify the situation, but all calls went to voicemail with no response. Despite this miscommunication, we remain committed to doing right by our customer, ****n can feel free to contact me at any point to provide us feedback or address any other concerns. Furthermore, we are pleased that **** agreed to move forward paying both invoiceswithout any late fees applied. Confirmation of this resolution is attached.
    Given that the issue has been fully resolved and our actions have been in good faith and resolution was aligned with the customers concerns, we kindly request the removal of this complaint from our record. We appreciate your time and consideration.
    Please contact me with any questions. 

    Thank you,

    **** ****
    *************************************************************

Zero Interest Mastery is NOT a BBB Accredited Business.

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