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Business Profile

Exercise Programs

Anytime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 1st, 2021 I signed up with Anytime Fitness in ******, **. I signed up at this location after several failed attempts to sign up at the closest location to my house which was *********************************************************************** this failed attempt was due to a poorly managed facility that never had staff available, nor did they answer phone calls. When I signed up with the ****** location I was told that after 31 days I could start going to the *********** location and my membership would be transferred. This was OK with me as I needed a gym close to my house because I was going to be working out early in the morning while my son slept and my husband was getting ready for work. June 1st 2021 the *********** location closed due to poor management and failure to pay rent. I then called the ****** location and they said that all memberships of this facility were terminated unless the member specified otherwise. However, *** Financing kept taking money from my bank acct from June 28 to Dec 28th for a membership that was no longer convenient for me to use. I issued a 'stop payment' with 1stBank and contacted *** financing to resolve this issue. I was told that I needed to contact Anytime Fitness about my membership location. So I did and Anytime Fitness told me to contact *** Financing. Many phone calls and circles later, I was told by ****** at *** financing (2/25/22) that she sent ANOTHER email to Anytime Fitness and someone should contact me in 2-3 business days. I NEVER received a phone call. Now 6/11/2022 I am writing for assistance because they have turned me over to ************************ for $754.77. I have called both *** Financing and Anytime Fitness several times regarding this matter, but nobody seems to be in charge at either business. I have already paid $313.50 for a membership that I can no longer use due to their inability to manage their facility properly. They have breached their contract by not providing a location within 9 miles of my residence.

    Customer Answer

    Date: 07/06/2022

    This is the address and phone number of the Anytime Fitness I am filing a complaint against. 

    5111 **********. #***

    **********, ** 80033

    Phone number: ************

Anytime Fitness is NOT a BBB Accredited Business.

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