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Business Profile

Fulfillment Services

Supliful

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fulfillment Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was attempting to order a few bottles of samples of supplements after clicking on the sample I liked, then clicked on the pay page, once the screen refreshed I saw it ordered 75 bottles of items without warning me or showing me on any prior screen that I was about to order 75 bottles, nor did I see a page to confirm that I was buying this. I attempted to click "cancel" immediately about 10 times and each time it said "server error" I emailed and messaged customer service immediately with no answers. I called my bank who said they were unable to cancel the charge for now only dispute it. Shortly after I was able to place the order I intended, thinking they will contact me before running the order since I sent an email per their website instructions to get a refund to my card. Within 40 minutes the order I noticed the order I did not intend to place for over $600 said "processing" and the order I had made shortly after which I wanted totally around $90 says "new" with no status change. I just want a refund to my card, I do not understand how this order was processed instantly, unable to be cancelled, yet the order I made after which was less is just sitting there. Please help, it is a great service, but I don't want to feel like I am getting scammed.

    Customer Answer

    Date: 01/10/2024

    Hello, since contacting you for business service concerns the issue has been resolved and I am satisfied with the outcome. 

    Best regards 

    ************;

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