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Business Profile

Hemp Products

5 Star Processing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hemp Products.

Complaints

This profile includes complaints for 5 Star Processing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

5 Star Processing has 2 locations, listed below.

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    • 5 Star Processing

      5601 Olde Wadsworth Blvd Ste 220 Arvada, CO 80002

    • 5 Star Processing

      PO Box 274 Gypsum, CO 81637

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/12/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Formal Complaint Regarding Subscription Cancellation Process

      To Whom it Concerns,

      I am writing to formally address an ongoing issue regarding the cancellation of our subscription with 5 Star Processing. Despite following the prescribed cancellation procedure outlined by 5 Star Processing, we have encountered significant difficulties in ceasing the subscription and establishing communication with this company.

      Despite our repeated attempts to contact 5 Star Processing via email regarding the unauthorized charges continuing to be debited from our bank account, we have not received any acknowledgment or response. This lack of communication is concerning, as it directly contravenes the standard protocol for addressing customer service matters established by 5 Star Processing themselves.

      Regrettably, our attempts at resolving this matter through email correspondence have been unsuccessful, as there is no alternative means of direct communication provided by 5 Star Processing. As a result, we are left with no avenue but to report this issue to the BBB.

      To facilitate a swift resolution, we are prepared to provide all relevant email correspondences documenting our attempts to address this matter. We request your assistance in rectifying this situation.

      Thank you in advance for your attention to this matter. I look forward to your response and possible resolution of this issue.

      Sincerely,
      Quincy Robinson
      [email protected]

    5 Star Processing is NOT a BBB Accredited Business.

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