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Business Profile

Lawyers

Frie, Arndt, Danborn & Thiessen P.C.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stopped by their office and paid both invoices for closing my late parents estate on 4/11/23. I was told at that time both of these accounts were paid in full. Now I am being charged for a conference call a day prior to paying both accounts in full for reopening the estate and will? I never had a conference call with them on 4/10/23 or 4/13/23. When I called today because I had to speak over **** she spoke over me and wouldnt let me finish my questions and told me I was abusive and I had to speak with ******* about this and then hung up on me. I tried calling back to speak with billing and again **** refused to let me speak with billing and hung up on me again.

    Business Response

    Date: 05/09/2023

    We have removed the charge for a phone conference that was inadvertently placed on the client's invoice.  We have emailed this new invoice to her showing the charges removed and a zero balance.  We have tried multiple times to contact the client and inform her that she has a zero balance.  We believe we have met the client's desired settlement to correct her invoice.

Frie, Arndt, Danborn & Thiessen P.C. is NOT a BBB Accredited Business.

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