We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Martial Arts

Seo's Martial Arts Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Martial Arts.

Complaints

This profile includes complaints for Seo's Martial Arts Academy's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Seo's Martial Arts Academy has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $1,134.00 for two classes a week until 7/10/2025 at their ********,** location and they closed this location on 2/14/2025 and refused to give me my money back for the unused portion of the classes that I already paid for.

      Business Response

      Date: 03/13/2025

      In response to the above complaint.  Our business did not close down. Rather, we merged the location with one of our other ones. All students have been transferred to the new location and have been able to continue to train.  Per the contract - we are able to move locations, and due to the discount they received by paying up front - it was an 28% discount as opposed to going monthly - there  are no refunds under any circumstances. 

      In order to help accommodate the family, we are willing to offer the following. 

      1. Hold the remainder lessons in arrears until they are able to begin bringing their son to classes.  We will be able to  hold them until 12/31/2025. 

      2.If schedule is a concern, we are willing to offer flexible times for the student to come in.  

      3. We can offer multiple lessons in the same day for the student to minimize travel time. 

       

      Customer Answer

      Date: 03/13/2025

       
      Complaint: 23035423

      I am rejecting this response because:they did close down their store where I paid the money to have the classes. I have a receipt for paying for classes at the ********, ******** place of business.

      *********,

      Donne Richmond

    • Initial Complaint

      Date:11/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased sparring equipment from Seo's Martial Arts on March 18, 2024. We still have not received all of the items. The two items that we did receive are unusable without the other pieces. My daughter is no longer a student at the school, as her contract was up on October 21, 2024. I spoke with Master (****) ********** on October 17, 2024 and inquired about the remaining equipment or a refund. He asked me to email him and provided me with his email address. I have now sent three emails and left several messages for him. He has not responded to emails or phone calls. The total of the items purchased is $265.52 and we are requesting a refund from the school for the items that were not delivered. It has been over 7 months since we purchased them and were not told that it would take this long to receive them. The only time we ever got information about the items was when we asked. One of the items we did eventually receive (in late September), they pulled off the shelf in their shop area. Why did they have the items up for sale to others if they haven't fulfilled the orders of customers who have already paid?

      Business Response

      Date: 11/20/2024

      Hello,

      Refund was provided to the family on 11/14/2024.  We did apologize to ******* ******** in person for the delay in response.  We hope this fulfills the matter. 

      thank you 

      Customer Answer

      Date: 11/21/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    Seo's Martial Arts Academy is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.