Complaints
This profile includes complaints for Accurate Medical Billing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had surgery on 12/13/2021, and was double covered with Cigna for insurance. My primary insurance had met the deductible and everything was covered at 100%, I reached my out of pocket *** in July 2021. The surgical assistant submitted a claim to my insurance on Feb. 2022, which more information was required before it could be paid. The insurance requested my medical records in order to process the claim. I hadn't heard anything after that. The primary insurance cancelled out on 1/1/2022 because it was under COBRA due to my father passing away. No EOB or anything was sent for this. Feb. 7, 2024 I was sent a bill for $350 for the surgical assisant. 3 years later I am being billed for something that should have been covered at 100%. The Insurance can't even fix the claim because it is passed the 180 day billing window. I've called and left messages with AMB to get this cleared to no avail. No one answers the phone or calls back. The Insurance couldn't get ahold of them either. Reading reviews it appears they will not call at all and will send the file to creditors.Customer Answer
Date: 03/02/2024
company has resolved this issue. This can be closed.Initial Complaint
Date:01/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Accurate Medical Billing does not respond to customers. I originally made a payment online and sent payment information by mail, resulting in an overcharge. I called, emailed, posted notice through the website multiple times with this company and could not get anyone to respond. After over a week of this, I reached out to the Dr. that provided services directly and once he called them, they returned my call. I have now requested a receipt for my payment to submit a claim to my insurance provider and I am yet again not getting any response to my multiple calls and emails. I have been requesting this receipt for over a week, calling daily and sending multiple emails. I am afraid I will once again need to reach out to the providing physician to get action.
Business Response
Date: 03/01/2024
Please see attachedBusiness Response
Date: 03/01/2024
see attachedBusiness Response
Date: 03/01/2024
see attachedBusiness Response
Date: 03/01/2024
see attachedBusiness Response
Date: 03/01/2024
see attachedCustomer Answer
Date: 03/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Health Induarcne claim for 10/4/21. Billed $500. Deductible met on May 9, 2021 (5 months BEFORE this statement requesting payment). Services for Flatirons Surgical Assisting on Claim Form ********** Services (Exhibit B) show: (1) Services billed on 10/4/21 in the amount of $2,662.00, maximum allowed paid is $2,195.65 and discount of $466.35 for in-network services; and (2) amount owed by me is ZERO. Since Flatirons surgical is in-network with Anthem, they are subject to Anthem's rules and regulations. As such, they agreed to accept payment for the discounted rate and CANNOT bill me for the difference.Business Response
Date: 08/25/2022
Please see attached letter.
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