Complaints

This profile includes complaints for Arvada Mobile Auto Repair's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Arvada Mobile Auto Repair has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Arvada Mobile Auto Repair

  1771 Estes St Arvada, CO 80002

• 

  Arvada Mobile Auto Repair

  19020 CO-72 Arvada, CO 80007

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arvada Mobile Auto Repair: ******************************************************, **************. On 12/21/24, two men in an unmarked truck took $395 ($245 in cash and $150 via Venmo), then abandoned the vehicle in the exact same non-drivable condition it was when they arrived. 2) They promised to return to complete the repairs but never did. 3) Several days later a company *** said they were "refusing further service" even though I paid them on the condition that they would return. 4) No one answered 10+ voice mail requests to return calls over several days. 5) They provide no email address or website. 6) On initial contact, the dispatcher did NOT inform us that they ONLY accept Venmo and cash payment (which their technicians informed us was a requirement by Colorado law). This resulted in us having to use another car and travel a considerable distance to obtain cash. 7) They promised us a receipt and took my email address but many days later nothing has been received. 8) The technicians who ***laced an initial part and said that the vehicle was fixed did not even attempt a test drive, but did not even test the accelerator to see that the engine would not run above idle. 9) Due to a hospital visit on the day after the initial service, we were away from the vehicle for two hours -- but left messages asking to be called back and we left the key with the vehicle so it could be serviced while we were gone. Both technicians and company employees a) never returned multiple telephone calls, and b) the company was argumentative when, after finally answering their phone and asked about their lack of responsiveness and follow-up service said "We can't read minds" (no one can, which is why communication is necessary but the company steadfastly refused to communicate). Requested relief: a 100% refund for failure to perform, false statements, failure to produce a receipt, failure to return phone calls, and inconvenience caused due to all of the above. Mechanics names: **** and ****, ************