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Business Profile

Mobile Auto Repair

Dom's Mobile Mechanic LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Dom for a vehicle repair in June 2024. He replaced my transmission with a used one he found. After it didn't work out he said he would offer a refund for the parts minus the labor. When I tried to contact him again and requested the refund he ignored me calls and texts and requests.

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car wouldnt start I was stranded at TA truckstop & called Mobile Mechanic. He came out, diagnosed car .. I knew the starter needed bolts or repair. He charged 139 to come out and then he left to parts store to buy starter.. He charged me 250 for the parts. He was supposed to get the car running. He put in new starter the next day. It started but didnt sound good. I called him 5 min after he left told him it wouldnt start . He said to give him a min. Then said he would be back later. I asked him for a receipt before he left and he didnt have time . He never showed back up . I msgd him again on Tuesday and he said he would be there again. He never showed up. I msgd on Wed. and for the 5 th time said I needed the receipt I was missing work still stranded and freezing weather. He said he would get to me that day. He said again in a text Im almost done and I will be right there. He never showed up. I paid him ****** to get van running. He had to know there were other problems because he had a diagnostic tool. He overcharged me for the starter and woukd t show me a receipt. I called Autozone and the price is around 130$. This person was so unprofessional and flat out lied to me, never once came back and I waited days for him. I am also considered a senior and am going to press charges on him for taking advantage of that if he does not return at least half of the money to me. He didnt even work in the car for an hour and I gave him around 200 for labor.

    Customer Answer

    Date: 02/20/2024

    I filed a complaint and have heard absolutely nothing back and now I look on this site and see he is ACCREDITED?? Are you kidding me? This kid straight ripped me off. He replaced the starter and acts like that was all he was supposed to do. The van was RUNNING before and when he put starter in it ran for about 20 min and will not stay started He waited on the receipt for days to make it look like he was only supposed to do the starter. Which is a lie because I didnt even know the starter needed replacing I thought it might be just the bolts when he started. I have text messages to prove this and I never saw a receipt for the part he charged me 250$ for. Which is ****** at autozone where he said he went. He told me three days in a row that he was coming back and never did. NEVER. *** missed work and am still sitting in this broke down van because he never finished the job and today I have to borrow money for someone else to fix it. Im furious. He was completely unprofessional. Never gave me a receipt when he was finished . Acted like he was too busy and would get it sent to me. I had to ask repeatedly if he would give one . He took my money, I even offered him more to get him to simply finish so I could get to work. He didnt care about my job. I am 64 years old next month so what am I supposed to do? Keep freezing out here because I cant leave my van unattended? This is ridiculous and I am unhappy to say the least. He obviously doesnt have many clients if you look at his website. He is someone who has no business skills and more to his customers. How on earth could he be accredited when he did this to a senior ? Seru?
    DESIRED RESOLUTION: Refund; Billing adjustment

Dom's Mobile Mechanic LLC is NOT a BBB Accredited Business.

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