We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Warranty Plans

Sansio Vehicle Protection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warranty Plans.

Complaints

This profile includes complaints for Sansio Vehicle Protection's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sansio Vehicle Protection has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** and its AutoCare Centers repeatedly installed improper parts on my vehicle, refused to honor its warranty, and left my wife and daughter stranded without a working vehicle in ******.

      Business Response

      Date: 09/19/2022

      To whom it may concern.

      We received your letter on 09/13/2022. We ****** are the administration company for the ********** of *********************** Warranty. I am not able to locate a claim for this customer with the limited information I was provided in the complaint. At this time I do not know if the original repair facility is part of the ************** program. That would be a requirement for possible warranty coverage.   I am happy to review the customer request, but will need these documents: a copy of the/all invoices for the original repair. A copy of the subsequent repair invoice. I have attached a copy of the terms and conditions that we would base the coverage on.

      Can I get the needed documents?  

      Customer Answer

      Date: 09/20/2022

       
      Complaint: 17932328

      I am rejecting this response because:  The original invoice was included with the complaint.  I am attaching them again.

      I do not have an invoice for the completed repairs because I was not billed for the repair since it is NAPA's responsibility.  The repair was completed by Fix & Go Auto Repair.  I included an invoice from them with the original complaint as well.  Both Fix & Go Auto Repair and ******************* are NAPA AutoCare Centers.

      Also, if the respondent is just the administrator of a NAPA program, who is the correct company against which this complaint should be filed?


      Sincerely,

      *********************

      Customer Answer

      Date: 09/24/2022

      The address on the back of the receipt says "NAPA AUTOCARE "PEACE OF MIND", NATIONWIDE WARRANTY CENTER, ****************************************************; But NAPA's response to my complaint makes it sound like I have filed my complaint against the wrong company.  Does the complaint need to be filed against some other part of NAPA?  I cannot discern whether they have multiple companies intended to shield them from consumers filing their complaints against the correct company.

      Business Response

      Date: 10/07/2022

      I am working with ************** on a solution. Hope to have it finalized soon. I will update this complain when we are concluded.  

      Customer Answer

      Date: 10/13/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and agree that **** is in the process of reaching a resolution which is satisfactory to me.

      Sincerely,

      *********************

    Sansio Vehicle Protection is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.