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Business Profile

Waste Management

Scraps Mile High

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management.

Complaints

This profile includes complaints for Scraps Mile High's headquarters and its corporate-owned locations. To view all corporate locations, see

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Scraps Mile High has 2 locations, listed below.

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    • Scraps Mile High

      null Arvada, CO 80007-7578

    • Scraps Mile High

      2839 W 44th Ave Ste 202 Denver, CO 80211-1480

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 29, 2024, Scraps **** High created a quote for me for an event including compostable service ware and trash/recycling/compost haul off and 2 monitors to help people sort their trash in the right bins. I agreed the quote looked good after a few adjustments and they sent me invoices for the deposit (due Feb 13, 2024) for $842 which was half of the total, the remaining $842 due on the day of service which wouldve been September 7, 2024.On April 25, 2024, I called *****************************, the Event Specialist who got my quote. I asked her to cancel my order and refund the deposit since the original event was canceled and we no longer needed their services. She was on a route and asked me to send an email. I sent an email right away through the original thread, replying all so hopefully the communication was open and everyone involved knew the details.I have not gotten a follow up since. Additionally, my neighbor uses their service for residential compost pick up that picks up every Monday. She told me Scraps Mile High missed the last 3 weeks of pick *** and has received no email or communication about a pause in service. Shes tried calling and nobody picks up. When I found out about my neighbor not being in contact with them and a lapse in a paid service ($32/month), I tried calling them myself because I realized that I hadnt gotten a follow up on my refund/cancellation request from April 25, 2024. May 20. 2024 I tried to call the company and no answer. Tried to call directly *****************************, my event specialist, and no answer. I left ***** a voicemail and no response yet. I decided to email the company separately to inquire about something else simply just to see if someone is there but just avoiding us. No response yet.Additionally, their social media is updated fairly regularly and theyre rolling out bigger compost bins, upgrading their trucks/fleet, etc. so we know theyre still an active company providing services.

      Business Response

      Date: 06/10/2024

      Hey there. We have resolved this issue with the customer by processing a full refund for the invoice.

      Customer Answer

      Date: 06/10/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Scraps Mile High is NOT a BBB Accredited Business.

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