We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

St. Regis Resort, Aspen

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible experience while staying at the resort. The staff was incredibly rude and uneducated, no one knew the answer to any of my questions. There were no lights in our hotel room and we were ignored on multiple occasions. I have spoken to six different managers, all who have lied and said they would be compensating me for my stay and none have responded to emails or phone calls asking to be reimbursed. I was disrespected, lied to, ignored, and discriminated against. This establishment and their staff are thieves and liars and should not be able to treat customers this way.

    Business Response

    Date: 03/21/2025

    Dear Mrs. *********************** behalf of our Area General Manager, ******* *******-**** and the entire team of the St. Regis Aspen resort  we sincerely appreciate you choosing our property as your destination of choice.

    Maintaining consistent luxury standards as well as a service-focused environment throughout our hotel is critically important, and I apologize for our shortcomings negatively impacting your visit with us.Frankly, you have every right to expect better, and I take full and complete responsibility. 
    I will be delighted to connect with you directly to go over your experience. We have tried to connect with via the email we have on file you on February 11th and February 21st but unsuccessfully.
    Please find below my information for your convenience.
    I am looking forward to connect with to you.
    Sincerely,

    ******* *********
    Hotel Manager

    The St. Regis Aspen Resort
    *********************************************************************************************
    t. ***************
    d. ***************

St. Regis Resort, Aspen is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.