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Business Profile

Air Duct Cleaning

Denver Ducts Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Duct Cleaning.

Complaints

This profile includes complaints for Denver Ducts Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Denver Ducts Corp has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We scheduled a Vent cleaning and were upsold a furnace cleaning for an additional $300.00. We had an HVAC person come out an hours later to do a tune up and showed us that the Furnace was filthy and had not been cleaned.
      We paid $300.00 for nothing.
      We are asking for a refund of the $300.00

    • Initial Complaint

      Date:01/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 15th, 2023 we hired Denver Ducts to clean our ducts before the holiday and we had a really bad experience. The tech's equipment broke down and had to use a shop vac to finish half the job. We also paid for coil cleaning on the furnace as part of our package and the tech stated he was not certified to do this type of work and someone else would need to come out. He also had a piece of equipment break in the main trunk and had to cut an extra hole to retrieve it or the company "would charge hime $200" to replace it. He did not use corner guards or rail guards and drug the equipment over the wooden rails and around corners scratching them. All of our cold air return vent covers were broken on reinstallation, and one vent cover is missing all together. There was a mess left around all the vents that was not even cleaned up. We are going to have to pay someone else to come out and finish the furnace cleaning, and we had a friend come finish the vents and cleaning. I called the company and told them of the bad service and was told someone would get back to me. Weeks later, I called again and left a voicemail. Finally a supervisor called me back and stated that a supervisor needed to come out to the house to see the damage and take pictures. I scheduled the appointment and a supervisor did come out and inspect and take pictures and he told me someone would be in touch right away. I heard nothing back so I left a bad review online and got a call back from a Jacob. He said he was the "new" supervisor in charge of handling the issue. I missed his call and called back three times before he returned my call when I happened to be in my mom's oncology appointment with the doctor so I told him I would call him back. I have now left three more messages and no return phone call again. So now Im asking for the BBB to help resolve this.

      Customer Answer

      Date: 01/10/2024

      This business is still active and is still performing duct cleanings and HVAC service.  They have and active website of DenverDucts.com and have a number accepting calls at 7203702868.  You can even make online appointments still.

    Denver Ducts Corp is NOT a BBB Accredited Business.

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