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Business Profile

Auto Accessories

Drive in Auto Sound

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

This profile includes complaints for Drive in Auto Sound's headquarters and its corporate-owned locations. To view all corporate locations, see

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Drive in Auto Sound has 2 locations, listed below.

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    • Drive in Auto Sound

      4000 South Parker Road Aurora, CO 80014

    • Drive in Auto Sound

      7152 E County Line Rd Highlands Ranch, CO 80126-3926

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/25/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a replacement Viper remote. It was listed as new. It wasn't. I was sent a Cobra remote and it didn't pair. I reached out asking to send the remote back and was given authorization January 31st. The item was shipped on February 11 and received on the 18th. Drive-In Autosound informed me that they only received a battery and the remote was not sent. ********************** is the ground tracking for the item.I don't not have the remote. It didn't work, there's no reason for me to keep it. I wish they would have said no, to the return rather than inform me that they think I stole a remote I cannot use.

      Business Response

      Date: 02/25/2025

      We *** not sell and do not have any CObra remotes in our entire company.  We shipped and verified the unit set was the Viper remote ordered.  We did authorize a return to give good customer service but only recieved the battery that comes in every Viper remote.  If this was an issue with shipping we suggest the cutomer contact the carrier and file a claim.  We are unable to issue a refund as the product shipped was not returned.   We have also supplied the cutomer wiht pictures of the returned battery and several employees were pressent and verified that is all that was in the box.  

      Thank you!

       

      Customer Answer

      Date: 02/27/2025

       
      Complaint: 22986278

      I am rejecting this response because:
      The battery in the remote was a purple fuji battery and was tossed. My regret is doing business with the company but I've learned to conduct unboxing and boxing videos from now on.

      I didnt send just a battery.

      I habe also received my refund. Please close this case.


      Sincerely,

      ****** ******

    Drive in Auto Sound is NOT a BBB Accredited Business.

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