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Business Profile

Chimney Cleaning

London Fog Chimney Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimney Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Two weeks prior to 2/21/2022 - *********** taped a flyer to the doors of all units, (80 in our complex) including mine, and at the mailbox bulletin board. (first attachement); 2. On 2/24/2022 - I called ************ asking if it was too late to schedule for both INTERRIOR Chimney AND Dryer Vent Cleaning. I spoke with ******* - and she said there's still time; due to the weather, they hadn't yet come out and would call for rescheduling - weather permitting. Further ******* instructed me to send an email to ************************************************************. 3. I forgot and never sent an email with my details; 4. The weather continued to be bad and I forgot to call back or send and email. 5. On 3/7 I called ************, and spoke with ******* again. Again she told me they still hadn't come out due to weather and reminded me to send a email. 6. On 3/7/2022 I emailed my request: a. specifically referencing I want the $189 advertised discount for the interior Chimney clean & Dryer vent combo (Second attachment); 7. On 3/7/2022 withing 5 minutes ******* (Admin Assistant Replied - with ********* signature) that someone would contact me (Third attachment); 8. ******* called a couple twice that week to schedule and reschedule. 9. On 3/9/2022 was the last time ******* called notifying they'd come out 3/14 to do the work; 10. ******* and I called back and forth a couple of times b/c I hadn't decided whether I was paying by CC or check - she informed me there'd be a transaction cost if I were to pay the 189 by CC; the last call I had with her was I'd be paying by check; 11. On 3/14/2022 **** (I didn't know who he was - no one had yet told me who or how many would show showed at my door) He and two others were at my front door. **** didn't say who he was but introduced himself by saying we're here to clear your **** vent,... I piped in '... and my chimney too right' he said that had already be done by someone else. (Please see fith attachment) for complete

    Customer Answer

    Date: 11/13/2022

    My desired outcome was to have the business "...come INSIDE and do both [1] Interior Chimney and [2] Dryer vent Cleaning at the same time,...".  However they refused to do the work I hired them for, so my desired outcome has changed:  to register a complaint with the BBB - with a concern that this has all appearances of fraud.  Here's why my desired outcome has changed to filing a complaint:  a) they wanted $189 for two part service but refused to clean the chimney from the inside; b)  I already tried mitigating - I called the NEW owners mom back and let her know (that's who I originally spoke with)  c)  she conversed with him - yet he still came back refusing to "....come INSIDE and [clean the] Interior Chimney,..";  d)  I reached out to my HOA - Concerned the business doing this with neighbors in my complex (flyer posted on doors of all 80 units and all our bulletin bords)  e)  They were doing 6 units same day they did mine;   Here's why I believe my complaint should be lodged with BBB:  1)  My HOA said the company was following up with me - but they haven't;  2)  My intent was to be available for to negotiate through desired outcome if they did contact me withing 60 days -  still after *********************************  my resolve and desired outcome now changed to registering my complaint.  Thank you

London Fog Chimney Service is NOT a BBB Accredited Business.

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