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Business Profile

Cocktail Bar

Stampede Country Bar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cocktail Bar.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A friend and I presented to the event center on Friday, February 10, 2023 at approximately 9 pm. Upon arrival the security guard asked for identification. I provided my driver's license and was allowed in, my friend was pulled aside and a second security guard was called to look at his ID. After a couple of minutes he was denied entrance into the event center and the guards claimed his ID was not valid. I asked to speak with a manager. As we waited in line, the security guard allowed a female to enter the event center using her **** Club Membership card.She stated "its me, its me." The guard allowed her entrance. I asked why he could take a membership card to a **** Club as an ID when it does not even have a DOB on it. He ignored me. I walked inside and asked a second security guard for his manager and the name of the agency. He stated "Viper Security." He then stated that he "cannot give you that information" when I asked for the guard's name. Management refused to refund the tickets as they claimed they were hired separately from the security agency. Finally a manager claiming to be ************ stated he was not allowed to refund the tickets as he only rented the venue. Again I asked why a **** club membership card was acceptable as an ID. The guard came over and stated "she is a regular." **** stated I had every right to file a claim but ask that I file under the name "The Stampede."

Stampede Country Bar is NOT a BBB Accredited Business.

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