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Business Profile

Computer Software

InfoBridge LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for InfoBridge LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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InfoBridge LLC has 2 locations, listed below.

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    • InfoBridge LLC

      Aurora, CO 80019-2013

    • InfoBridge LLC

      9476 Sedalia St Commerce City, CO 80022

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    • Initial Complaint

      Date:01/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction:November 27, 2024 Amount Paid:$2,000 What the Business Committed to Provide:The business, InfoBridge LLC, was hired to design and develop a fully functional website for my business, including email marketing integration and custom functionality, with the promise of delivering a complete project by the end of December 2024.Nature of the Dispute:The project remains incomplete and far below the quality promised. Despite repeated communication and attempts to collaborate, only a single sales landing page has been produced, riddled with errors and omissions. Features such as the ingredient section, accurate reviews, and the proper use of photos and videos I provided were not implemented. Furthermore, a subscription app I did not authorize was added, which violates our initial agreement of having no hidden or ongoing fees.The business failed to meet its deadline, causing me to miss critical holiday sales and New Year's promotions. After requesting a full refund due to the significant delays, the business owner assured me I would receive the refund by Friday, January 17, 2025, but as of today, no refund has been processed.Whether or Not the Business Tried to Resolve the Problem:The business has been unresponsive to recent follow-ups regarding the refund. Earlier promises to resolve the matter or deliver the website have been unmet.Advertising Details:I discovered this business through their online advertisements showcasing professional and high-quality website development services.

    InfoBridge LLC is NOT a BBB Accredited Business.

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