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Business Profile

Credit Union

Fitzsimons Community Federal Credit Union

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to pay back a loan held by this credit union. My account was frozen and it's told me to call the branch to resolve it. I've been trying for over a week trying to get. A hold of someone there with no response. They never answer their phone and don't call back. I can't make payments to my loan anymore

    Business Response

    Date: 12/06/2024

    We apologize for the difficulty you have experienced in your attempts to reach us. We will have a member of our team contact you shortly to further assist you. For future reference, we can be reached by phone at ************ or by email at ********************************** Thank you for your continued membership and we look forward to speaking with you. 

    Customer Answer

    Date: 12/16/2024

    Fitzsimons gives the same answer everytime to call them.  And then no one answers. Ever.  It's always a call back and when you email them they just tell you to call them.  

    I've gotten my loan paid but I'm seriously concerned about being able to get my title from them

    Business Response

    Date: 01/16/2025

    Our communication center hours are Monday-Friday from 8am to 6pm and Saturday from 9am to 1pm, and our local phone number is ************. A representative is able to further assist or direct your inquiry to the appropriate team. Alternatively, for concerns regarding the status of a title for a paid off auto loan, please feel free to contact our Loan Servicing team directly at ******************************************* Thank you.

    Customer Answer

    Date: 01/27/2025

     
    Complaint: 22604616

    I am rejecting this response because: They do this every time. They give their contact info, say to call them and have an associate to help. But then you call them and no one answers, every single time. This business is horribly run and shouldn't be taking money from anybody. They are the worst run credit union, maybe worst run business I've ever had the displeasure to work with. My problem finally got solved, but they should not be in business.

    Sincerely,

    ******** *****

Fitzsimons Community Federal Credit Union is NOT a BBB Accredited Business.

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