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Business Profile

Dermatologist

Dermatology Assocaites of Colorado - Aurora

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited this office twice in Aurora, Colorado. Once on March 1, 2024, and again on March 20, 2024. On both visits, I paid an in-office co-pay to my **** card for $30.87 each visit. I received a Bill from Advanced Dermatology but the second office co-pay of $30.87 was not reflected. I paid the outstanding balance of my invoice except for the $30.87 that was not properly credited. I called the local office and ************** over 10 times. The ************** says they have to contact their local location to confirm payment. I called the local office and they said Billing has to address it. Finally, on one call, the ************** confirmed the payment but said they need something else from the local office - but told me they see the payment and I wouldn't receive any more invoices. However, a week later, I received another past due notice of $30.87.

    Customer Answer

    Date: 06/27/2024

    Dermatology Associates of Colorado - Aurora | Advanced Dermatology and Cosmetic Surgery

    ****************************************************************************************H, CO 80012

    ************

    Business Response

    Date: 07/25/2024

    We apologize for any inconvenience caused to our patient by the clerical error that resulted in his payment being posted to the incorrect account, the issue has been resolved.

Dermatology Assocaites of Colorado - Aurora is NOT a BBB Accredited Business.

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