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Business Profile

Diet Products

TropiSlim

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Products.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered weight loss meds. I returned the in used part 6 weeks later.They had a 180 day refund policy. I emailed a girl named ***************************. *********************************** She told me where to send etc. I did as she told me. I have tacking number, *** emailed her,I talked with Citibank that handles refund. They did a ticket for it and I still havent gotten refund.

    Business Response

    Date: 01/24/2024

    Hello, 

    the customer is not contacting the correct email. Our email is ************************************** So any request they have made we have not received. Please send tracking number and all relevant information to our support email and we will happily assist you 

  • Initial Complaint

    Date:01/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased diet pills from TropiSlim online on Oct 12, 2023.I was not happy so I emailed to find out the return process. The answer I received I have attached.I received a message from *********** to say my return was received by the seller on Dec 8 2023 which is in the alloted 60 day return time frame.I still have not received my refund despite contacting them on 3 occasions, from which I did not get any sort of reply.They didn't advise of receipt of package, and I dutifully carried out everything the requested in the attached email.

    Customer Answer

    Date: 01/02/2024

    Email ************************

    URL www.tropislimonline.store

    I have been unsuccessful in trying to find a phone number

    Customer Answer

    Date: 01/03/2024

    The only receipt I have is the screenshot from my bank that I sent.

    I am not sure if that is a phone number or some kind of ID on there.

    It was not through buy goods.com

    I  got there by clicking on an ad for the product.

    The only other thing I could suggest would be to forward you the correspondence email I have.

    Business Response

    Date: 01/08/2024

    ATTN:                                                                                                                Date: 01/08/2024
    Director of Operations
    Better Business Bureau 

    Re: ************************* -  21085016

    To Whom it may *********************** you for bringing this complaint to our attention. Our apologies for the late response regarding this matter as we have to investigate with utmost effort to resolve the issue. As of today, After a thorough search, we have been unable to locate any orders associated with Ms. ******* email address ******************* Please see screenshot below:


    Please rest assured that we have exerted every effort in our attempt to find any relevant information regarding Ms. ******* complaint. Based on the screenshots **************** attached to this complaint, there may be some confusion about the purchasing platform used for this transaction.
    To ensure accuracy in our records and processes, I wanted to confirm that the product was ordered directly from Tropislim's official website and not through BuyGoods. She may contact them directly for her requested refund.
    Again, I do apologize for any inconvenience this may have caused.
    Should ***************************** have any questions or further concerns, she can always reach us through our customer support team.
    Our friendly customer support representatives will be very much willing to assist. We are always available via email ************************************* phone *************) or using the contact form our website.

    Sincerely,
    Daisy
    **********************************


    Customer Answer

    Date: 01/16/2024

    Hello,

    This case is sill unresolved as I have not received a reund or any communication of any kind.

    Thank you,

    *************************

    Customer Answer

    Date: 01/25/2024

    I have uploaded all correspondence and have never received a reply.

    Business Response

    Date: 01/31/2024

    We will happily refund you. Please make sure your emails from ** did not go to spam. 

    Customer Answer

    Date: 02/02/2024

    I received an email from ClickBank dated Jan 31st but it does not state the amount of my refund and when I click on the link to get more details I get a "message error".

    I have checked my bank and still have not received my refund.

    Thank you,

    ******

    Business Response

    Date: 02/02/2024

    Please contact Clickbank as they will assist you 

    Customer Answer

    Date: 02/08/2024

    I have tried to click on the link that is in the email in the screenshot, but it doesn't work.

    The email comes from a no reply address so I am not sure what to do.

    Customer Answer

    Date: 02/16/2024

    I was able to contact ********** by phone and was informed that TropiSlim gave me an incorrect return address. Unless I can get the package to the correct address I will not receive a refund.

    It seems that TropiSlim should be responsible for doing that. I don't believe there would be a way for me to get the package forwarded to a different state.

TropiSlim is NOT a BBB Accredited Business.

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