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Business Profile

Family Practice

Rocky Mountain Urgent Care, PC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Practice.

Complaints

This profile includes complaints for Rocky Mountain Urgent Care, PC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rocky Mountain Urgent Care, PC has 6 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want my health records covering 24 years.I saw *********************** for about 24 years (2000-2023). First he was in private practice. Then he became part of Rocky Mountain Urgent Care and Family Health Medicine.Oddly the phone number rarely worked for this company and the facility was sometimes dirty.But my complaint is RMUC went out of business with about 2 weeks notice in early 2023 and didn't tell the patients. Now all my health records are lost. !!!! Basically I want my health records. I want Delivery of my health records. I wrote them as instructed by a receptionist before the phone system shut down permanently.Then I received an email this month with a non-working number. See screenshot of email attached and I've highlighted the sender email.

    • Initial Complaint

      Date:02/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was sent here as they took Medicaid...they didn't enter my insurance correctly and told me there was an amount due. I told them they did not have both insurances on it. They told me they did it right. I showed them the form that only one was listed. She said she fixed it. I received a bill in Nov for $300, I have been calling 1-2 times weekly since then to try to resolve this. When I talk to someone they promise to call me back, but most of the time I have to leave a message or am hung up on. I finally paid the bill because I do not need collections coming after me for their negligence. They need to do their job...enter information correctly and call back. Their staff was very unpleasant and had my child in tears after going in for a strep culture.

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is for the Rocky Mountain Urgent Care on ********************* (***************************)I was billed for labs from Quest Diagnostics that could not be explained to me. I had an office visit (that I was also charged for) and the provider did not complete the labs requested but I was still charged. They didnt run my insurance and therefor Quest billed me for labs. They dont respond to my messages. I was finally able to get ahold of a rep and she told me to give her 2 days to sort the issue out. That was 2 weeks ago and this has been ongoing since June 2022

    Rocky Mountain Urgent Care, PC is NOT a BBB Accredited Business.

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