Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** and his crew had installed our rail back crooked and broke a collar piece on the same rail. He has failed to follow through with his promises to come fix it and won't return my calls. He also was supposed to put some corner bread foam under our sliding glass door and has not done that. He will come up with the worst excuses and then say you under paid him. I have screen shots of all my payments, and he still said I didn't pay in full. When I sent him those screen shots, he went silent. I want to go on record here for this so others don't get scammed by this guy.

  Business Response

  Date: 05/02/2023

  Thank you for the reminder.  I was giving time for **************** to resolve his own issues.  This gentleman is using BBB and other ************ platforms to bully me and my Company.  I was not the original deck builder.  Last season he asked me to provide a quote for structural repairs.  I gave him a quote to add one beam to support the underside of his frame.  The span was too long and the frame was dipping. I didn't hear back from him until this season.  He contacted me and I went back out to his home to inspect for a second time.  We were joined by his wife and we discussed the contents of the old pricing addendum I provide. Our State code has changed and we all three discussed the need for an additional beam to support their homes' pop out bay window.  A deck can no longer be supported by this structure.  **************** and his wife were aware of this and we discussed a price of $ ****** in addition to the original quote given. They both agreed. *************** asked for me to put that in writing as he mentioned the former builder would not.  I said , "Of course"  I asked him if he read my agreement and he said yes but he will not pay me any money up front.  He again mentioned his troubles with the former builder.  I asked if he could be trusted to pay me in full upon completion. He said "yes".  I sent him an email with the original addendum and in the body of the email quoted $550 for the additional underbeam.  I completed the work in the original agreement and the 2nd underbeam.  While my crew was working he would constantly request additional work to be done.  Tightening loose decks boards, requesting post blocking for the underside of the rail posts.  This work does not require work to be done on the rail itself.  Only the underside of the post.  I was hired for structural repairs not cosmetic repairs.  We completed all our original work, the second under beam and his other requests.  We did a final walk through together. We spent 40 minutes going over all the work. He and his wife were present.  I asked for a check as payment and they both gave answers like ...we don't have any checks..they brought up ***** and Venmo.  I agreed to Zelle.  They text me all day stating that they made small payments for different accounts.  I received all of their transfers minus $****** for the second beam.  I requested the payment. No answer. Only requests for a last minute favor. I noticed there was no insulation under the sliding door, I said I could swing by sometime and place corner round foam under there.   **************** continued to ask when I would come to the foam.  I responded by stating my office informed me that there was an unpaid balance due of $550.  He answered by saying "I will pass."  I requested again and no answer.  I did not arrive on a Thursday I said I would, he called and called.  I was actually going to his house to do this favor but my trailer tires blew out on a pothole on the highway.  I did finally answer his 12th call, as I got two tires placed back on the trailer and was safe... ALL I heard was name calling. Bad mouthing.  He had already made reviews on Thumbtack and BBB.  I tried to calm him and could not.  My position now is, He said he paid me fully.  He was happy. I am not responsible for whatever temper tantrum he used to break his rail after he paid me fully.  This man is a bully and very large and frankly scary.  He is now saying he will have his wife and friends say bad things and many platforms.  I will not step foot on this man's property. He owes me money and is using other issues he has derived to say I owe him work.  No thank you.   
  
  I can forward any and all correspondence if your team desires.  Let me know!
  
  *******************
  

  
  

  Customer Answer

  Date: 05/16/2023

  My issues with ************* began in April, last month when I contacted him about the trash he had left in our backyard. His crew had also used our Wheelbarrow, pick-axe and shovel without my permission.  ************** had said that his "Office" had told him that the reason why there wasn't a final clean was due to an outstanding balance. I had responded to ************** via text message that we had paid in full and pointed out every dollar amount that we had sent him. He responded with "I'm not in the office" followed by "************** is mistaken, my bookkeeper". He was clearly mistaken as he had sent someone over to pick-up the trash that he had left behind all around our yard. ************* has made claims that I have been "Bullying" him and his company on social media platforms when all I had done was give an accurate rating of my experience with him. Given that ************** values his ratings more than the actual work that he has done, he only responded to all of my texts and calls when I gave hima bad review. His excuse was that he had locked his phone and his keys in his car on the day he was supposed to swing by my house and fix the rail that his crew had installed wrong and s**** down a few more deck planks as his crew didn't show value to the work that I had paid for. **** gave me a quote late last year to which we had originally declined, but had brought him back to get another quote. He had said that the quote will be the same except for $535.00 (Not $550) because of the extra overhead beam. I have this in text as well if you would like to see the screenshot. This was added on the second invoice. His big mistake was the math on the second quote.  The invoice stated that there was an additional $185 +$350 for "Mid-Span Beam", which equals out to the $535 owed (Again, not $550) as stated by **************. I also have in a text message from ************** that he had over charged us and wanted to lower that $535 to $400. We have the receipts showing that we had paid the original full amount and technically we are owed $135.00. I have both the first quote from 2022 and the new quote of this year showing a higher charge rate due to the Mid span beam under the pop out window along with a "Slight uptick" because of other costs. **** is sorely mistaken that we owe him anymore when the full amount owed is stated clearly on the invoice, and I have all the documentation if you need it. The deck maintenance that he had charged me with was to tighten all loose deck boards, and ************** and his crew skipped out on and only did half that we agreed upon. ************** lied in his previous statement as we had discussed the post blocking for the underside of rail posts prior to any work to be done. I have never once added any work for them to do and under poor judgement on my part I had trusted ************** and his crew to do exceptional work. In order for them to do the post blocking they had unscrewed all of the railing to get under the posts. I had gotten home on the day that they were putting the rail back together, when on the final rail they were installing I witnessed his crew member pounding the rail in with a hammer. I didn't think anything of it at the time as we regretfully trusted ************** and his crew.  ************** had texted me that he was coming over to do the final inspection to which I did not give him permission to do. I was working at the time and could not answer him on my phone. He had sent me another text telling me he is coming through the back gate, to which I never gave him permission to do. It was only until my dogs were startled that we knew ************** was on my property without my acknowledgment. I asked him "What are you doing, ****"? ************** responded "I texted you earlier that I was on my way"? I responded to ************* "Next time, please call me before you come over". To which ************** said "I didn't think it was a big deal". After the final walk through which lasted no longer than 15 minutes ************** had passed his own inspection without noticing the bent in rail that was installed improperly by his crew. ************** requested pay by *****, since he said he pays his daughters by ***** and that would be easier. This was at ****************** request as I assure you, we have plenty of checks to write out and ************** said this would be a lot easier for him. I only had ***** but signed up with Zelle through my bank. My bank did not like that I was looking to send thousands of dollars from my account on the first day. My bank said that I can only send $2,000 a day. My wife went ahead and sent him another $2,000, as ************** said this would somehow be easier for him other than writing one single check. I texted ************** the dilemma of the final payment the next day due to reaching my limit of the day through Zelle, to which he responded "The key is no stress, it's Friday". He then asked if I wanted to pay the remainder via check which would defeat the purpose of sending ***** in the first place. We sent the remaining balance the very next day to pay in full. As far as the miscommunication by **** about the "I will pass", I had reached out to ************** asking about the corner bead that he had agreed to do for "Free" since he overcharged me $135 as stated previously. He had said in response that it would be another $535 to which I had said "I'll pass". He had agreed on multiple platforms that he had misunderstood. There are constant lies that ************** is exposing himself to and I have all the screenshots to prove it. Instead of ************** coming over to my house and showing me exactly why I owe him an extra "$550", he decided to accuse me of owing him that amount without any explanation. ************** conveniently "locked his keys and phone in his truck" the day he had said he was going to come over to do the corner beading as promised. I had never called ************** a name over the phone with him, instead I listened to him giving me excuse after excuse about how hard his line of work is and how rough his day was. At this point I realized ************** was looking at me as a friend instead of his boss who hired him to do a job that he did not finish. I told ************** I would take the bad ratings down as soon as he comes over to fix his poor work and do the corner beading. Which was fair because we had assumed he was going to follow through with it and honor his word on it. Instead ************** had taken liberties in responding to my bad rating on him instead of doing the work he said he was going to do. Of course, ************** did not include any proof of documentation to back any of his claims against me on this as he had lied yet again about his demeanor. ************** said I used my "Temper" to break my own rail which makes no sense at all, as I do not have a bad temper at all. I would have to be **************************************************************** from the outside. ************** has demonstrated to my wife and I that he is not to be trusted at all, as he has shown an unprofessional attitude towards us since he overbooked himself with work and is unqualified to handle that amount of work at a time. We have seen him berate customers online in his reviews instead of fixing his own poor work. We unfortunately have fallen victim to the atrocities and regret hiring ************** in the first place. My wife and my friends have not sent him a "Bad rating" as I have already done that myself. ************** needs to do the right thing and fix his mistake or send me money back. Please note that I have emails of both invoices proving that ************** had already charged us for everything we agreed upon, I have screenshots of texts from ************** proving that he has been lying this whole time with all of his responses, and I can send these to you in a timely manner. We trust the BBB will do the right thing and teach ************** what is needed to be successful as a small business owner as we have been unsuccessful at doing so for him.

   

  Sincerely,

  ***********************

  Customer Answer

  Date: 05/18/2023

  Thank you for reaching out. Please find attached a screenshot (first file) of the email with invoice (second file) as well as additional clarification from ************** in the body of the email explaining the price difference from the original quote provided in 2022.  As shown,  the agreed upon difference in work from 2022 to 2023 with an additional price of $185 + $350 = $535. If additional documentation is needed,  please let me know. I can send you everything.