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Business Profile

Handyman

Able Moving Handyman Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Able *********************************************** Services **** on 2/21 to move my furniture to a new home in ******, *** The movers broke my wardrobe, my desk, my bike, my rowing machine. I paid ****** ******* $1,750. I did not know the bike and the rowing machine were broken. I just knew about the wardrobe and the desk. He gave me $300 (around, I don't remember) for the losses.When I found out about the other equipment, I call the company, and left a message. However, no body returned my calls to discuss the ************ Moving mislead people by promoting the fact they were BBB accredited. They were in 2002.I need the owner, ****** ***** to repair my bike and my rowing machine.

    Business Response

    Date: 03/27/2025

    Able Moving and Handyman Services is authentically accredited via BBB. We work with a number of sub-contractors and Lateef is one of them. He however does not have any authority in his contractual obligation to book or service a move via Able Moving and Handyman without informing Able Moving and Handyman and receiving appropriate deposit authorized by the company. The company did not receive any deposit nor any payment from the customer nor have in its possession any contract with the customer's name on it. Furthermore, ****** has is own independent company and Able Moving and Handyman has no control over what he does. We do empathize with the customer and we insisted that Lateef has to resolve the issue with the customer or loose is employment with the company. He assured us that he will. We again empathize with the customer, and we are open to resolving this issue if there was a contractual obligation with the company.

     

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I read the response from Able Moving and Handyman Service to my original complaint and it is a tissue of lies. The responder admits to engaging Lateef to contract for them and contractors are responsible for the negligence and damages of their subcontractors. I contacted Able Moving and Handyman Service originally through their website https://www.ablemovingandhandyman.com/ and by phone at the number listed on that website. Their claim that they did no business with me is a ludicrous lie and from some other recent reviews I've since read on this company, it seems that this is a repetitive pattern of consumer abuse to avoid responsibility for damages, poor work and work not completed as agreed. This company should compensate me for the ruined living room furniture, the ruined bedroom set, the ruined office furniture the damaged turntable, the damaged barbecue grills, the damaged treadmills and for all the missing tools that they appropriated.

    Business Response

    Date: 08/22/2022

    This incident happened in April ************************************************* my previous response that during busy period we do use vetted independent contractors. No contractor is however authorized to provide any service on behalf of the company without a signed contract or deposit. There was no contract nor any form of deposit to Able Services. We do not have any control over a contractor's private business nor a customer choosing to do business with an individual rather than the business. As a small business all financial transaction goes through me and no one has accused Able Services of any misappropriation of funds or not following through in over 20years. 

    We empathize with the customer's concern. There was however no business transaction with the customer.

Able Moving Handyman Service is BBB Accredited.

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