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Business Profile

Health and Wellness

Aurora Denver Cardiology Associates

Headquarters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 8/28/2024 I saw Dr. ***** and she recommended that I get a 30 day heart monitor. After my appointment I spoke with ***** at reception and asked her how much the heart monitor would cost. She wrote down "Monitor CPT Code: *****" on a piece of paper with the business stamp on it, and told me to call my insurance for this code and ask how much the service would cost. I was informed that under that CPT code it would cost $30 so I told them to go ahead and order the test. As a second measure I also googled the definition of code ***** and found that it was for 30 days of heart monitoring. After I mailed back my heart monitor I received a bill from ************* for $800 under CPT Code *****. I called Aurora Denver Cardiology associates and spoke with ****** the office manager and he said that reception was supposed to inform me to call the heart monitor company to get an estimate, and because the bill was through ************* and I was charged for what I received that it isn't their responsibility and there is nothing they can do. I have attached a picture of the paper I received from the provider with a CPT code for the estimate as well as the $800 bill I received. I do not believe the reception mis-informed me on purpose, but at the end of the day they did mis-inform me and I never would have consented to the monitor if I knew how much it was. They are not willing to take responsibility for their mistake even though I have proof they made this mistake, they are denying it and saying it is my responsibility to pay it. Please help me and let me know if I have any protection to help me in this case.

Aurora Denver Cardiology Associates is NOT a BBB Accredited Business.

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