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Business Profile

Home Improvement

Elevated Home Improvement

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Elevated Home Improvement to place LVP flooring in our basement. The work started 8/24/24. We were told it would take one day to complete the job. It ran longer and due to this ***** had to come and work in the evenings often leaving at 10:00pm or later. The job was completed 8/29 late in the evening around 10:30-11:00pm. We were concerned about paying ***** since it was late in the evening and not being able to to walk through the basement with appropriate lighting. ***** advised my husband and myself if there are any issues to call and he would come back to address them. So we paid for the services. However when we walked through the basement there were several uneven areas where the floor bounced, sank down and clicked when walking on. There was also cement or some type of product left on the flooring that we were unable to remove. I contacted ***** immediately to discuss the issues. He responded August 31st that he would be glad to stop by and look at the areas. This was set up for 9/5 at 5:30pm. He then advised he was running behind that day. We rescheduled for 9/18 which he did not show for. I tried for several days to reach ***** with no response. Finally he responded 9/25 stating he had a family emergency which was understandable. We scheduled for 9/28. Which he did show for. But needed to return on another day as well to complete. He was to return on October 2nd and did not show. Again messaging him with no response until 10/8 with another excuse. Then no response to my texts until 10/10 asking to set a date, that he would need one and a half days to fix and level the floor. I asked if 10/12 and 10/14 would work. To date I have not heard back from ***** after several attempts on 10/11, 10/14, 10/16, 10/18, 10/21, and 11/4. We need help resolving this issue. We would like a refund of just he labor listed below. According to the website it states one year warranty and the ad for ******** states satisfaction guaranteed.

Elevated Home Improvement is NOT a BBB Accredited Business.

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