Complaints

This profile includes complaints for DC Insurers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

DC Insurers has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  DC Insurers

  2228 S Fraser St Unit 2 Aurora, CO 80014-4523

• 

  DC Insurers

  PO Box 461173 Aurora, CO 80046-1173

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our sewer line failed, leaving us with a repair bill in the tens of thousands of dollars. When I contacted **********, I was told I had no coverage for thisbecause my agent never informed me that sewer line coverage was even available.This was a preventable financial disaster, and the agents failure to mention this coverage option demonstrates either a serious oversight, a lack of knowledge, or a disregard for their customers financial protection. Had I been made aware that sewer line coverage was an option, I absolutely would have added it to my policy. This is not a case of declining coverageit is a case of never being given the opportunity to consider it.When I reached out to the agent for an explanation, I received no response whatsoever. This level of service is unacceptable, especially for a long-time Nationwide customer (since 2012) with a perfect payment history.Given the clear failure of disclosure, I believe I am entitled to financial remuneration for the unnecessary and avoidable costs caused by DC Insurers' omission. I request that Nationwide and DC Insurers take responsibility for this failure and provide a fair resolution to offset this financial burden.

  Customer Answer

  Date: 02/28/2025

  I am filing this complaint to request an explicit confirmation from my former insurance agent, *** *** *******, regarding whether she ever informed me of the availability of Service Line coverage after 2021. Details of the Issue: In February 2025, my sewer line failed, requiring an emergency $19,400 repair. When I contacted Nationwide, I was informed that I had no coverage for this type of loss. I was never personally informed that Service Line coverage was an available optionan omission that left me completely unprotected from a preventable financial disaster. When I escalated my complaint, Nationwide cited notices buried in renewal documents from 2019, 2020, and 2021 as proof that I was informed of this coverage. They failed to provide any indication that my agentwho was responsible for servicing my policyever discussed this option with me after that point. Since 2021, my insurance agent never once contacted me to review or offer this coverage. When I reached out to her in January 2025 to confirm whether I had ever been given the option, she failed to respond.

  Desired Resolution:

  I request that my former Nationwide agent, *** *** *******, provide a written statement confirming whether she personally informed me of the availability of Service Line coverage at any point after 2021. If she did not, I ask that she explicitly acknowledge this failure of disclosure. This complaint is not about requesting monetary compensation but rather about obtaining an official written acknowledgment that this coverage was never presented to me as an option. As a customer, I deserved transparency about available protections for my home, and I want a clear answer as to whether that obligation was met.