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Business Profile

Internal Medicine

Forum Family Medicine PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internal Medicine.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At no point in time did I ever provide a card or authorize charges to a card insurance should have been charged. They Have no authorization they can send this account to collections.

    Business Response

    Date: 02/13/2024

    Please see the attached information. We billed the patient's insurance carrier and were subsequently made aware that his health insurance plan was not in force. When we received no reply from the patient after repeated billing, we attempted to bill the credit card we had on file, per his agreement.  All payment attempts failed with the exception of one payment that went through for $3.24.  You can see on the January statement, we gave him a very generous self-pay discount of $280 to the total charges.  The account has never been turned over to a collection agency and we are still waiting to get paid for the services rendered.

Forum Family Medicine PC is NOT a BBB Accredited Business.

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