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Business Profile

Magazine Sales

VIP Patriots Plan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a backpack from Patriot Plan and did not agree to any sort of membership monthly payment. They have been charging me a monthly payment and do not respond to any requests to cancel this payment and provide a refund. The phone number they have posted on the website has been disconnected the entire time I have been trying to get a refund. I want a full refund of all the money they have charged me and cancel all future charges. They are currently charging $19.99 a month.

  • Initial Complaint

    Date:06/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March, 2023, I responded to a ******** ad by purchasing a back pack for my son. The ad promoted this back pack for the cost of shipping only. I did receive the back pack and ordered another on for myself.In May of 2024 I noticed that I had a charge on my debit card for $19.97 from this company. In researching this charge I discovered that I have been charged this fee, labeled as a "Subscription", every month back to March of 2023, for a total of $379.43. I immediately contacted the company through their web site and informed them that I did not request any subscription from them, that they somehow signed me up without my knowledge. I had no intention of purchasing any subscription nor am I, was I, in any desire of doing so. I have since also discovered that many people online are complaining of being charged this fee after ordering from the free back pack ad on ********. This company has been taking advantage of consumers through their "free back pack" ad by arbitrarily signing buyers up for a subscription, for what I do not know as I have received nothing beyond the back pack that was advertised.This company is involved in scamming people out of their hard earned money, covertly, and providing no service or materiel for their so called, "Subscription". This is a total rip off, to the tune of almost $400.I have contacted this company many time through their web site contact space, as well as called them and emailed them to cancel any subscription and refund my money. I have received no response from any avenue of contact.I contacted my bank and attempted to resolve the issue through them, they have stated that since these withdrawals from my account are through a debit card, they can not block this company or stop payment in the future. I was forced to cancel my debit card to stop the ongoing charges.Please take the appropriate actions to shut this fraudulent company down and refund my money as soon as possible.*********************

VIP Patriots Plan is NOT a BBB Accredited Business.

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