Complaints

This profile includes complaints for WonderLeaf's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WonderLeaf

  12001 E 33rd Ave Unit O Aurora, CO 80010-1416

• 

  WonderLeaf

  6066 Blackfoot Cir Sedalia, CO 80135

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from national medical administrators that I owed ****** to ******************* SA - Wonder leaf. I did start to order the free sample with the cost of shipping for 8 dollars but upon entering my information and credit card a window popped up and stated all out of free samples. I then exited out of the page. I did not complete order. I received a notification from my bank about a possible fraud charge of ****** and told them I did not purchase anything in that amount. A hold was placed on my account. I also stated I should not have been charged the 8 dollars as I exited the page and did not proceed with the order. That is being investigated as I was charged the 8dollars. I received a few text messages from Interbrand each time stating I did not order anything from them and to remove me from their phone list. I have sent an email to national medical administrators disputing the amount and stating the above. The account number is *******. I want this debt cancelled and no further collection communications.Thank you.

  Business Response

  Date: 09/22/2022

  Unfortunately this consumer appears to he a victim of the same company as the previous complaint. Our company is WinderLeaf and we are a licensed cannabis manufacturer. Licensed in the State if ******** to manufacture cannabis products, we do not sell to consumers, and can never sell via the mail as cannabis products mat not be sent over state lines. We are sorry that a company with a similar name is creating problems for consumers but it is not **. Since we cannot trademark nationally our trademark is only valid in ******** so other companies in other states can use the same name. I would suggest the consumer contact the state BBB or agency in the state where this company is licensed.

  Thank you
  

  
  

  Customer Answer

  Date: 09/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  the complaint should be sent to  national medical administrators as they are the collection agency for ******************* Sa  

  
  Sincerely,
  
  *********************************