We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Oil Changes

Strickland Brothers 10 Minute Oil Change - Aurora

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January, I took my car to get an oil change of *** *****. They started the oil change and they broke the gasket to my oil pan. They said they couldnt fix it so they sent me to *** ****** in *************** to get it repaired they set up everything they even told my vehicle there, I went to pick up my vehicle and I ended up having to pay for it. I was under the impression they had paid, but my husband paid out-of-pocket back in two weeks ago. I didnt know that they hadnt paid it so I continued to take my car to get service there because they supposedly had taken care of me the first time but they really didnt since my husband paid and I was under the impression they had anyways I took it again this couple weeks ago Get another oil change done as I have all year long to them and once again, they messed up the oil pan gasket, the one that had been repaired in January that they said they were going to reimburse me and I have texts stating that they were under the impression that they had already reimbursed me, but they had not anyways this time they did it again and now I had to take it again to *** to get replaced or fixed they charge me $4900 and they pay for that thank God I still need to get reimbursed for the January amount which is 2000 something they have the receipts and theyre telling me that they are not going to reimburse me. This is not OK. Why not if they know they are the ones that cost the issue to my vehicle please help me get this resolved. I just want to be put hole again as I should be. For the total in January, my husband ended up having to get a loan with *** to pay it off and payments when we should not have had to pay anything and they said they were going to reimburse me now because they did again they say no I talked to **** the manager I have talked to ****** the owner

Strickland Brothers 10 Minute Oil Change - Aurora is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.