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Business Profile

Party Facilities

Urban Air Aurora

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Facilities.

Reviews

Customer Review Ratings

2.33

Average of 3 Customer Reviews

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Review Details

  • Ted P

    Date: 10/05/2024

    We love Urban Air. We are members and visit frequently. Cant recommend highly enough!

  • Jessica C

    Date: 06/14/2023

    SCAMMER ALERT. Their business practice is wrong on so many levels. You sign a contract for 12 months of memberships. However, it doesn't end after a year. They continue charging you the monthly rate until you contact to cancel. The catch? You don't actually get to speak to anyone to cancel. You have to email their membership support email to cancel. I did this - directing them to STOP billing me once my membership ended. That was back in March. 3 months later, they've continued billing me. I emailed them again with proof that I requested they cancel in March. Their reason for continuing to charge me? "We responded to your email with a limited time offer. You did not respond to our offer, so we have continued to charge you". Wait.... WHAT?! I have no proof of their response with any offer, and regardless- you do NOT have the right to continue billing someone because they didn't respond to an offer after they directed you to STOP BILLING THEM. Bunch of scam artists. Explains their D/F rating by the BBB. Oh boy, you have a class action lawsuit coming your way.

  • Cynthia J

    Date: 01/17/2023

    Worst customer service and group of young unprofessional employees! Management is doing a horrible job on ensuring their employees are even doing their jobs! This place is too expensive to be running at such low quality. Paid for the ultimate experience for these kids and some of things listed are not even open according to the employees (when my kids attempted to go up there). Im literally watching a few employees busy gossiping and using profanity instead of working and my kids confirmed . Its not even that busy and there is no toilet paper in the restroom. There seems to be no time limit in this climbing area since since the worker pays absolutely no mind to whats going on. I helped a little girl unclip herself and attempt to clip herself back onto the climbing pillar line and had to get the employees attention 2x since he wasnt even looking at the climbers! My kids got sick of waiting in line after 25 mins since there is no time limit and the same 3 kids have been in there. The place is filthy and unsupervised!!! Dont waste your time at this location!!!! Shame on Management

Urban Air Aurora is NOT a BBB Accredited Business.

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