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Business Profile

Personal Injury Lawyers

Franklin D. Azar Car & Truck Accident Lawyers - Aurora, Colorado

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Franklin D. Azar Car & Truck Accident Lawyers - Aurora, Colorado's headquarters and its corporate-owned locations. To view all corporate locations, see

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Franklin D. Azar Car & Truck Accident Lawyers - Aurora, Colorado has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/23/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother and I were involved in a car accident. We had gone to one attorney where we agreed on a 30% commission cost with them, the conversation was had with my mother mostly as her case was the main, in this situation and the 3 way conversations we had, I was under the impression that the case was to also include mine. When we left this company, due to their lack of investigation and movement on the case and chose *******************, we specifically asked for the same commission. We had the conversation over the phone and my mother ensure to ask which again should have encompassed myself as well. ********************* told me I must sign the documents before we talk to the lawyer when my case was coming to a close, I noticed the paperwork indicated 33.3% but he told me we could discuss questions during that meeting,. I was unaware that this was not going to be changed prior to me signing the documents. I was lied to by this company an feel it is their responsibility to uphold the agreement we verbally had not knowing they would lie to their own client. This is unacceptable. I want to be refunded the additional 3.3% that is set to come out of this settlement and the next 2 that are apart of this suit.

      Business Response

      Date: 07/25/2024

      We have contacted the client and provided proof that a 33.3% fee was discussed with him and that he agreed to that amount. 

      Customer Answer

      Date: 07/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:02/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was hit my RTD and hired ******************* Associates to represent me. Upon settlement, I paid an extra $300.00 to ensure all loose ends were tied up, that there would be no surprise billing from my injuries. 7 months later, I get sued for over $2,500.00 of outstanding medical bills. I tried to fight collections with my lawyer taking all of his advice. Not only did I lose, I have to pay my own medical debt from an event that I was a victim in with no support. I would never recommend them or their services. I feel victimized as I trusted my lawyer.

      Business Response

      Date: 02/07/2023

      We regret that this client is upset with the outcome, but we informed her at the time of her settlement that she owed medical bills that were not paid from the settlement proceeds. There was no extra money that we set aside or used for "loose ends." 

    Franklin D. Azar Car & Truck Accident Lawyers - Aurora, Colorado is BBB Accredited.

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