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Business Profile

Pet Boarding

Best Friends Forever Pet Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Boarding.

Complaints

This profile includes complaints for Best Friends Forever Pet Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Best Friends Forever Pet Care has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used this service while I was away on vacation. A cat sitter would come by and make sure my cat had food, water, and a clean litter box. I saw on my security camera that one day the sitter brought 2 medium sized dogs into my apartment and had them running around off leash. Another day I saw him walking around with his p**** out as if he had just finished masturbating and he wiped the s**** from his hand on the wash cloth in the kitchen sink. I also found what appears to be s**** stains on the hand towel in my bathroom so I'm guessing he masturbated in my house at least 1 other time. I paid this company a total of $115 for the visits while I was away on this vacation. I have tried to contact them but the only phone number I could find *************) was disconnected and they have not replied to any emails. I tried emailing on 12/14 and 12/16. I also copy and pasted my email from the 14th into the message section on their website on 12/15. I have not heard anything from them. I have video of the dogs in the apartment and of the man walking around with his p**** out and wiping his hand on the wash cloth in the kitchen sink. I have thrown away the wash cloth, the bathroom hand towel and the shower towel that was hanging in the bathroom just in case and I hired a cleaning service for $174. I am attaching a screenshot of the email I sent to *******************************

    Best Friends Forever Pet Care is NOT a BBB Accredited Business.

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