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Business Profile

Pet Sitting

Biscuit's Best Pet Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction was for $609 on 9/8/23 for pet sitting services provided 8/24-9/8/23.She was incredibly rude and verbally abusive prior to the services, but at that time, it was < 12 hours from a 2 week trip, we have nobody local to ask to help, and could not bring the pets with us, so we had no choice but to hire her anyhow.During our trip, things went wrong, in that our medically vulnerable cat was not getting her medicine. We gave her instructions for what to try instead, which were ignored.After discovering these issues, I expressed my concerns about her care, and she was aware we were dissatisfied, but threatened to take us to court if I didn't pay. I was unhappy but intimidated into paying.After arrival home, we discovered additional issues with her care (leaving a huge litter box mess, training our cat to get treats on top of our formal dining table, in violation of our instructions) and I texted her a request for the cat services portion ($124) refunded. I got no response.Emailed her again today (11/30/23) to follow up, and explained that I would need to leave negative reviews and file complaints if this were not resolved. She responded by being verbally abusive and accusing me of harassing her (for a single email). She has refused my request for even a partial refund. I would like the whole amount refunded, given the treatment we have received from this business.

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