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Business Profile

Pizza

Dominos #6217

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order for an ultimate pepperoni pizza on 6/26/24, and did not receive what I ordered. The pepperoni on this pizza is equivalent to the specials that you all sell for $7.99. I called the office and spoke with the manager on duty (*****) said he needed to call and speak with his supervisor to have a refund issued. ***** told me that I had too many refunds with the most recent being in January of 2022 per his manager *********. I went to *********************************************************** the same date and have yet to receivea response.. I have attached a picture and a receipt of this transaction. I asked ***** to either deliver another pizza or refund my money, which he refused to do either. Here's the photo in here is the receipt. If you have any questions, please feel free to call me at **********

    Business Response

    Date: 07/03/2024

    Once again this is not our location 

     

    Can BBB not review these before they get sent out  this is so frustrating and whatever change BBB made is causing this issue

    to us the Vendor it is valuable time being waisted there has to be something that you changed to make us get so many of these that are not ours

    i want an email stating these are removed from our location 

    Business Response

    Date: 09/05/2024

    "I reached out to her and offered her a credit and a refund." - Transcribed by a BBB staff

Dominos #6217 is NOT a BBB Accredited Business.

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