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Business Profile

Security Guards

Allied Universal Security Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guards.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Based on reports, they treat their employees like absolute ****, and it shows. I have watched countless ******* Videos and find the professionalism of this companies employees to be mediocre at best. One area they need serious training in is de-escalation. The amount of times I've seen their employees go hands on is quite alarming. They are an observe and report entity, nothing more, they are not Law Enforcement. As our tax dollars are paying for these "Guards", they should have to be trained on the constitutional rights of those they serve, minimally bi-annually. They need to be reminded that in the capacity of their duties when working in Government Facilities, they get paid by, we the Tax Payers. and therefore, we the tax payers are what makes their employment possible. I would venture to say that the reason the Employees are so bad is because the upper management is bad. Unless this company gets it's act together, I'm sure I'm speaking for many Americans, there contract should be voided upon completion. Renewal should require, training on the laws. Training on de-escalation, Customer relations (those customers being the tax payers that pay them) and classes on the 1st, 4th and 5th Amendments to the U.S. Constitution for starters.

  • Initial Complaint

    Date:09/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was attacked in a shelter by to allied security officers and wrestled to the ground with brutal force I went into hospital and suffered mental and physical injuries

  • Initial Complaint

    Date:09/06/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is HORRIBLE COMPANY TO WORK FOR, ONCE THEY GET A CONTRACT WITH A CLIENT THEY NO LONGER GIVE A ****, THEY CONTINOUSLY LIE ABOUT VACATION TIME AND PAY TO THE EMPLOYEES, THEY IGNORE TEXTS, EMAILS AND PHONE CALLS. ESPECIALLY AT THE ********** ******** LOCATION. NO ONE IN THAT OFFICE HAVE A CLUE OF WHAT THEY'RE DOING. IT'S VERY SAD AND UNPROFESSIONAL OF THEM ESPECIALLY TO HARD WORKING EMPLOYEES WHO WORK VERY HARD AND GIVES THEIR DEDICATION TO PEOPLE WHO COULDN'T CARE LESS!!!! A FULL INVESTIGATION OF RESTRUCTURING SHOULD BE DONE AND PERFORMED AT THE ********** ******** LOCATION. THEY DO NOT CARE ABOUT THE EMPLOYEES!!!!!!!

  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Being treated unfairly and have been targeted by the same gaurd on several different occasions plus this gaurd has been written up for racism remarks and has treated my wife very rudely. This gaurd works at ************************************************ and his name is ******

  • Initial Complaint

    Date:08/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I walked into ******* and seen the security guard yelling at a female, and when I went to the register to pay for my food, I said bro, why are you yelling at a female in front of everybody in the store? Youre supposed to be better than that and he said what am I supposed to just let somebody yell at me if they are wrong? And I said yeah bro you work here you got to be the bigger person and set and example then he started yelling at me and wouldnt let it go and just kept trying to argue and he said n***** under his breathe then I asked him his name and he said I work for Allied Security, I dont have to tell u my name so I left

  • Initial Complaint

    Date:08/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Harassment

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got hired with this company in 0ct 12,2023 and worked up to July 4,2023 I asked for a income verification letter and a copy of my check stubs from July 30,2022 to July 4,2023 so I can get some assistance with my housing they refuse to give it to me and being very rude and disrespectful to me

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The guards at ***** ***** are taking our handicap parking ************* are not handy cap

  • Initial Complaint

    Date:07/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I am employe with Allied Universal private security My manager and supervisor are troubling me a lot, they give me work schedule so far that I can't handle it, I keep telling them again and again, but they can't do anything on their head, they are deliberately troubling me, my problem Resolve as soon as possible, I do not even know where to complain about them, every day I send messages to them that my schedule should be made near my city, but they discriminate against me. And all these people are deliberately troubling me, for the last one and a half years they are troubling me very much, so please listen to us. Thanks!

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/20/23 at the **** ******************************************************* . The security gard started to fallow my fiance and I the second we entered the store. Fallowed me through the aisle so closely the he bumped into me, standing between my fiance and I. When I went to say something he took off to the end of the aisle. The continued to fallow ** through the store. I then asked to speak to the store manager about the harassment and inappropriate behavior of being between my fiance and I. To be yelled at by the Allied security employee that " I'm a crazy white b**** who doesn't know s*** and he didn't do anything, check the cameras." For me to be a security officer myself, and to have this kind of behavior happened to me is highly inappropriate. It's extremely unprofessional for Allied to have any kind of employees be allowed to talk to any consumers of any kind in that manner. And I believe that better Business bureau needs to shut down Allied security as a company if this is how they're hiring employees to speak to people and to behave. Not only that but there has been police cases put against Allied security at the specific location for more than one reason of harassment.

Allied Universal Security Services is NOT a BBB Accredited Business.

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