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Business Profile

Shoes

Stetson

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently ordered an American Made product. Well I thought it was made in the ***. So do many other Americans would if the company has advertised all over there website and magazines and even movies. Stetson has been around since 1865. For months I was working hard to put aside money for a real authentic American Made Cowboy shirt. I have heard of Stetson from my grandfather. So I went online to finally order a brand new Spring collection dress shirt from them. In 2 weeks the shirt came in the mail and to my surprise the product is made in *****. Even on the documents I have with me they say @StetsonUSA . I paid 105 American hard earned dollars on what I thought would be a American icon product instead I received a fraudulent scam from Stetson ***. Can you please reach out to them and ask them to alter their website or slogan at least? Because Stetson is not American Made anymore. Thank you, Jonny ***** ******* Veteran

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a cowboy hat at the store, but it was the wrong colour and size. I sent it to ***** through a *************** only to find out that I had paid to send it back. The total loss was nearly $100 and the merchant refused to cover my shipping costs or a full refund. It was his mistake and I ended up paying for it.

  • Initial Complaint

    Date:03/04/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have sent 4 emails with photo proof of wrong size. No response. Tried calling, a 14 minute hold,requested call back, never got one. Called again, customer service was unhelpful and rude ,and hung up on me No resolve .

    Business Response

    Date: 03/05/2024

    Hi *******,

    Sorry that you have been having issues.   I know that ******* has reached out to you today and she is going to try and contact you again.  We want to try and get the correct hat to you before Friday for your brothers birthday. 

    Please reach out to ******* and we can fix this for you. 

    Best Regards

    Customer Answer

    Date: 03/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Stetson is NOT a BBB Accredited Business.

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